Speed not matching the service.... in http://www.dslreports.com/forum/r19196577 en Tue, 08 Dec 2009 21:45:16 EDT Tue, 08 Dec 2009 21:45:16 EDT Re: Speed not matching the service.... http://www.dslreports.com/forum/remark,19196872 telcolackey :
said by dan991199 See Profile :

[..], why offer the speed if you are going to put such constraints on what the customer does with it?
This is a great question which prompts me to answer with another question ;-)

The cost of building and supporting any network is based on max capacity used at the peak hour / busy day. As you raise speeds and if user behavior does not change, the impact is not substantial. However if a very small portion of your users "re-sell", share or allow third parties to use this bandwidth 7x24 maxing out this speed, there is a significant cost increase in the usage.

The difference is usage vs. speed.

That said, if you had to choose, and from a business perspective (not greed) could only choose 1, what would it be:

•Unlimited usage at low speed
•Fast speed without sharing bandwidth and within the same usage as 98% of average users
•Fast speed and pay for the extra bandwidth as a 2% "power user" or user allowing file sharing for the Internet]]> http://www.dslreports.com/forum/remark,19196872 Thu, 04 Oct 2007 16:12:24 EDT Speed not matching the service.... http://www.dslreports.com/forum/remark,19196577 dan991199 : I love(d) coegco for the speed that it provides its customers but with the enforcement of now a hard bitcap the speed really doesn't reflect what a user can do anymore.

a standard user can break his or her monthly bitcap in less than a 24 hour period. Granted this would be an exceptional case but seriously folks, why offer the speed if you are going to put such constraints on what the customer does with it?

last month i received a warning from cogeco on Sept. 28, so i was ok for the monthly rollover. but i was also on vacation for 7 days of that month. I as well as a lot of other users on this forum think that this month is going to be really telling as it will be the first full month of the bitcap being enforced (cogeco began enforcing the bitcap on September 17th).

so we'll see i suppose. Also anyone effected by this should use the customer service option at cogeco's website to let them know how you feel. or write in to:

Cogeco Cable
ATTN: Office Of The President
PO BOX 5076
STN Main
Burlington, Ontario
L7R 4S6 ]]> http://www.dslreports.com/forum/remark,19196577 Thu, 04 Oct 2007 15:23:27 EDT