zapy2
join:2003-07-08
Fayetteville, GA | RODEO is a pacage offered by AT&T Residential when get you various phone services.
There's your answer in a nut shell. Not that there was a hint of help there since we have stand alone service.
Here is my transcript:
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Status: Analyst greens is here and your issue status is: working Problem: I ned to know account balance and service types. Remote Control Status: Disable View Only Full Control
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We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.
We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.
We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.
We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.
We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.
analyst greens has entered room
greens(Wed Dec 19 17:31:12 EST 2007)>Welcome to AT&T FastAccess DSL eAgent Chat, how may I assist you?
jim(Wed Dec 19 17:31:15 EST 2007)>FastAccess® Network Connection RODEO 1.X Bundle 14 WHAT IS THIS ?
jim(Wed Dec 19 17:31:49 EST 2007)>I had a issue with my bil and things changed i just do not know to what.
greens(Wed Dec 19 17:32:55 EST 2007)>I will be happy to look at your account. One moment please.
greens(Wed Dec 19 17:38:45 EST 2007)>RODEO is a pacage offered by AT&T Residential when get you various phone services. I see that your DSL billing plan changed recently. Is that the change you are referring to?
jim(Wed Dec 19 17:39:22 EST 2007)>Yes. There was a static ip charge that was not initialy ordered.
greens(Wed Dec 19 17:42:07 EST 2007)>Ok. As of now I see $37.95 for your monthly service. Just a moment while I review some other records.
jim(Wed Dec 19 17:42:59 EST 2007)>whan i placed the order online there was supposed to be a $5 discount due to my DirecTV services. That wasn't reflected but should be.
greens(Wed Dec 19 17:44:04 EST 2007)>Ok
greens(Wed Dec 19 17:47:09 EST 2007)>Thank you for your patience. I am seeing if I can add the discount.
jim(Wed Dec 19 17:48:39 EST 2007)>OK, if you can't I could upgrade to the 3.0 service and take back the $10 credit that was supposed to be there if you can do that.
greens(Wed Dec 19 17:49:36 EST 2007)>Sure I'll check.
jim(Wed Dec 19 17:49:42 EST 2007)>Great.
greens(Wed Dec 19 17:55:34 EST 2007)>Unfortunately the $5 discount doesn't not come from the internet service, from residential. Therefore I am unable to add it. I can see about adding the 3.0 for you.
jim(Wed Dec 19 17:56:49 EST 2007)>If the 3.0 has the discount. I don't know why it was on my confirmation screen if that wsn't true.
greens(Wed Dec 19 18:00:43 EST 2007)>If you received a confirmation then you are eligible for the discount. However because you have now bundled your service the discount should be off of your total bill, not off your internet service. Bundle discounts are done by Residential.
jim(Wed Dec 19 18:01:21 EST 2007)>I have dry line DSL \ Stand alone
jim(Wed Dec 19 18:02:29 EST 2007)>BUN97 was what i had noted.
greens(Wed Dec 19 18:03:45 EST 2007)>Ok. I will try to add it once more. Thanks again for your patience.
greens(Wed Dec 19 18:09:53 EST 2007)>My system is updating. Please continue to wait.
jim(Wed Dec 19 18:12:13 EST 2007)>ok.
greens(Wed Dec 19 18:17:25 EST 2007)>I apologize for the wait. I was able to add the $5 discount. Only monthly rate is $32.95. Is there anything else I can assist you with today?
jim(Wed Dec 19 18:19:13 EST 2007)>Sounds great. Exactly what I was needing. No need to apologize -- the direct dsl sevice is new so a few isues are to be expected. You can quote me if you'd like - not that anyone knows who I am LOL .
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