Cannot connect during mornings in AT&T Midwest http://www.dslreports.com/forum/r19207729 en Sat, 28 Nov 2009 01:43:11 EDT Sat, 28 Nov 2009 01:43:11 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19228822 lev :
said by p9ing See Profile :

I posted in ATTDirect last night, and as of this morning I am once again able to authenticate and surf.

Thanks everyone!
Don't thank too soon. Nobody responded to your post, so it's probably coincidence.]]> http://www.dslreports.com/forum/remark,19228822 Wed, 10 Oct 2007 07:44:33 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19225618 Mountaineer1 : I'm sure one of the Techs in the at&t Direct forum will get you straightened-out,as soon as they become available to look at your post. Those guys/gals are pretty good at getting to the problem,and directing it to the appropriate dept. .
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Got a Clark,Crown,Drexel forklift and need technical advice? Ask me about it.]]> http://www.dslreports.com/forum/remark,19225618 Tue, 09 Oct 2007 17:43:30 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19222563 p9ing : I posted in ATTDirect last night, and as of this morning I am once again able to authenticate and surf.

Thanks everyone!]]> http://www.dslreports.com/forum/remark,19222563 Tue, 09 Oct 2007 09:23:00 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19219031 p9ing : User StillLearn IM'd me to point out in the FAQ where the generic user sbcyahooreg can be tested.

The sbcyahooreg authentication test was not successful with either the 4100b (with PPP on the modem) or with my old 5360 (with PPP on the computer).]]> http://www.dslreports.com/forum/remark,19219031 Mon, 08 Oct 2007 18:10:55 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19217414 p9ing : I'll take a look. It might be a bit before I can view the logs and get back to an internet connection.]]> http://www.dslreports.com/forum/remark,19217414 Mon, 08 Oct 2007 13:08:25 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19217340 d_l : Arrrgh! :o I wasn't reading closely enough at the start of the thread about the "mornings - no authentication; evenings - authentication permitted".

This is probably a situation for the tech in AT&T Direct: »/forum/sbcdirect. Post a Trouble thread there ASAP. :)

I'm curious. Does the modem log say anything about what precedes the loss of authentication in the morning? I'm assuming that you leave the connection up all night and wake up to no PPPoE connection.]]> http://www.dslreports.com/forum/remark,19217340 Mon, 08 Oct 2007 12:55:32 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19217201 p9ing : No worries. I had thought of the domain part, too, but I do have the @ameritech.net part included. I have also tried copy-pasting from my PPP configuration file on the computer as a check.

Just to recap, I had connectivity up through 9/28/07 or 9/29/07. Then over the course of about week, I was losing connectivity in the morning before I left for work. Power-cycling helped establish a new connection, but that connection would get lost after a few minutes of activity. When I came home, I power-cycled again, and then connectivity was stable. Currently there is no connectivity.

Hmm...this would have been just about one month into a new speed tier. I wonder if something didn't get renewed.]]> http://www.dslreports.com/forum/remark,19217201 Mon, 08 Oct 2007 12:30:47 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19217094 d_l : OK. I just asked that question to make it clear if the authentication failure was happening by itself (which it is) or if it was caused by failure at the lower level ATM layer.

Any chance that your ID and/or PW are entered incorrectly? Just a reminder, the ID now requires the "@ameritech.net" or the "@sbcglobal.net" domain name.

Don't think I'm trying to insult your intelligence here by suggesting the domain name in the ID, but just recently someone lost their internet connectivity that wasn't using the domain name. Supposedly the domain name has been a requirement for authentication for several years or more, but somehow they managed to escape having to use it until recently and were unaware of the requirement. Once they added to their ID, their authentication problems were fixed.]]> http://www.dslreports.com/forum/remark,19217094 Mon, 08 Oct 2007 12:13:31 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19216999 p9ing :
said by d_l See Profile :

The DSL layer looks great. Do all the other diagnostic tests pass on this page?: »192.168.0.1/diags.htm
Ethernet, ADSL, ATM -- pass
PPPoE, Authentication -- fail
IP, DNS -- skipped

PPPoE connection to ethernet -- pass
PPP connection to PPPoE -- pass
PPPoE server connectivity -- pass
PPPoE server session -- fail

It said "the far end did not respond to PPPoE requests" on, I believe it was, the login page.]]> http://www.dslreports.com/forum/remark,19216999 Mon, 08 Oct 2007 11:56:45 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19216919 d_l : The DSL layer looks great. Do all the other diagnostic tests pass on this page?: »192.168.0.1/diags.htm]]> http://www.dslreports.com/forum/remark,19216919 Mon, 08 Oct 2007 11:42:40 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19214869 p9ing : Attached is the spectrum analysis for PPP hosted on the modem. (If PPP is hosted on the computer, there never is any internet activity.) According to the modem web pages, authentication with the PPP server fails and "the far end did not respond to PPPoE requests". PPPoE server connectivity passed however.

deblin's tool results:
Downstream Maxrate (Estimated): 8420
Upstream Maxrate (Estimated): 972

Bit tones with notches/missing bits:

bit(s) 38:45 163.875 - 198.375 KHz
bit(s) 77:85 332.0625- 370.875 KHz
bit(s) 88:96 379.5 - 418.3125KHz
bit(s) 129:131 556.3125- 569.25KHz
bit(s) 147 633.9375- 638.25KHz
Click for full size
dmt_spectrum
]]> http://www.dslreports.com/forum/remark,19214869 Sun, 07 Oct 2007 22:51:51 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19212356 Mountaineer1 : Try the Speedstream modem spectrum analysis tool that deblin See Profile created,and post your results.
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Got a Clark,Crown,Drexel forklift and need technical advice? Ask me about it.]]> http://www.dslreports.com/forum/remark,19212356 Sun, 07 Oct 2007 14:15:29 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19212208 p9ing : I don't recall authentication failure being in the error messages. The messages had to do with PADS and other usual diagnostics. (I'm not in front of the log right now.)

Thanks for mentioning their hardware being a possible factor. I'll try to look into increasing timeout values on my end, and if that doesn't help, I'll post AT&TDirect.]]> http://www.dslreports.com/forum/remark,19212208 Sun, 07 Oct 2007 13:42:57 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19212134 Mountaineer1 : So you are getting a PPPoE authentication failure? Your SN Margin and Line Attenuation look fine. I had a similar problem a few months ago,it turned out to be a bad card in the RT that serves my area. My neighbor also had the same issue. After they(at&t)replaced the card,the problem went away.
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Got a Clark,Crown,Drexel forklift and need technical advice? Ask me about it.]]> http://www.dslreports.com/forum/remark,19212134 Sun, 07 Oct 2007 13:28:48 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19212101 p9ing :
said by Greg_Z See Profile :

Then, if you have the 5360, I take it you are connected to it and doing PPPoE with the computer.
Yes. ]]> http://www.dslreports.com/forum/remark,19212101 Sun, 07 Oct 2007 13:22:20 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19212069 p9ing : I picked up a 4100b, and am still unable to connect. I have tried swapping cables, filters, ethernet cards (computers), and modem. Best as I can get with the 4100b is the power, ethernet, and DSL lights lit steady green. The activity light flashes on once every 15 seconds or so with one computer, and will flash maybe three times every 15 seconds or so with the other computer. Normally PPPoE is run on the computer. The pppd log says "Timeout waiting for PADS packets". (I'll do a search on PADS next.)

The 4100b's diagnostic pages report the following: 3008 kbps down / 512 kbps up, software 1.0.0.63, SN margin 26.0dB, line attenuation 13.0dB. The modem came configured for hosting PPPoE itself, and in that case all four PPPoE test items were reported failed. I then changed the configuration to having PPP hosted on the computer, and it didn't fix things. ]]> http://www.dslreports.com/forum/remark,19212069 Sun, 07 Oct 2007 13:16:56 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19212020 Greg_Z : Then, if you have the 5360, I take it you are connected to it and doing PPPoE with the computer.]]> http://www.dslreports.com/forum/remark,19212020 Sun, 07 Oct 2007 13:04:15 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19212010 p9ing : I do have a WRT54G, but it's not wired in line with the modem. ]]> http://www.dslreports.com/forum/remark,19212010 Sun, 07 Oct 2007 13:02:52 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19211410 Greg_Z : Are you hooked into a Router?]]> http://www.dslreports.com/forum/remark,19211410 Sun, 07 Oct 2007 10:25:35 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19208335 p9ing : Yeah, I'm going to try that because looking at the modem's activity this afternoon, it is just endlessly self-rebooting without indication of attempting to sync. I think the 5 year old modem is toast. Thanks.]]> http://www.dslreports.com/forum/remark,19208335 Sat, 06 Oct 2007 17:20:35 EDT Re: Cannot connect during mornings http://www.dslreports.com/forum/remark,19207960 Mountaineer1 : Find a friend or neighbor who has a newer modem(SpeedStream 4100 or 4100b,5100b,or a Motorola 2210)and check your line stats. Could be a bad modem,since the 5360 is so old.
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Got a Clark,Crown,Drexel forklift and need technical advice? Ask me about it.]]> http://www.dslreports.com/forum/remark,19207960 Sat, 06 Oct 2007 15:30:36 EDT Cannot connect during mornings http://www.dslreports.com/forum/remark,19207729 p9ing : Up until last week 9/28 or 9/29 my Speedstream 5360 was working normally. Lately there is a problem where the ability to connect worsens, where I have to power-cycle the modem to resync every few minutes, up to the point where no connection is possible. Yet, later in the evening the modem can reconnect. The affected time frame is daily from about 5AM to at least 8:30-9AM (when I have to go to the office). By the time I return (about 5:30/6:00pm), I power-cycle the modem and the DSL connection works normally.

In the mornings, the modem lights seem to cycle through a pattern. Power goes on, then enet. Sometimes enet flashes a few times. Then the DSL light can flash up to 30 seconds, before going dim for maybe 5 seconds, and then flashing for 30 more. Rinse, repeat. I also see the three rightmost lights flash three times in unison.

I'm tending to think this is a sync problem. There aren't any new interferences on my end. The upgrade I got back at the end of August had been working great until this time.

Would a newer model modem help (read: line stats), or would a speed downgrade help, or something else? Thanks for any suggestions.]]> http://www.dslreports.com/forum/remark,19207729 Sat, 06 Oct 2007 14:23:03 EDT