dt1401
join:2007-10-07
| I agree 100%
What I say about HughesNET, pull a Nancy Regan and Just Say NO!!!
Worse thing I ever done and most expensive. I have only had this system since April which I don't like but have been living with. I called in on 9-28-2007 because I wanted to pay off the equipment financing. I took a forever for the agent to understand what I wanted to do. The agent was like you have to take care of the balance due first. Well heck I had just paid it a couple weeks ago and next payment was not due till 10-18-2007. So I just paid it the $106.00 which is my normal bill with there $5 paper statement fee. Then she was like ok you owe $400.00 on your system. I was like ok that's fine. She took my $400.00 payment. Two-three days later I get a bill for $800.00. I with two $400.00 equipment payment line items. So I go online and look and see, shows my credit card payment posted and a remainder balance of $400.00. So I didn't thank much of it and emailed billing@HugesNet.com and requested someone e-mail me back with a resolution. Only reply I got was the auto-generated one. After a week I went back to my account online. same deal. So I decided to call. The young philipino was like no sir those charges are valid. We don't reverse valid charges. Could not make her understand what i was saying. Last time I checked there was only wane pimp size dish on my house. She is like no sir you have two systems. I just hung up and thought I would tried it again the next day. Lord same deal, it would be nice if they would stop reading scripts and listen. After the "No Sir I can't help you" I asked for a manager. Well got a manager and all of a sudden the system went down for maintenance. I explained the entire thing to her and she was like sir I cant help you. Then I asked is the scheduled maintenance you have an estimated time frame it will be done. No sir we don't know. So I just hung up went online I could look at my account, not sure why she couldn't. So I tried another e-mail. I am being to wonder if I am ever going to get this fixed. I get a letter that DSL is going to be in my area soon from AT&T. You better bet I'll be paying that $300.00 early contract fee. Same speed not bandwidth limit and $19.95 no contract. I am going to post this on as many boards as I can find, and I hope I hit my bandwidth limit. My tech support experience has just been long and drawn out. One tech told me to unplug my modem for 10 days. I just don't call anymore. I hate it when you hit the wrong button or 0 there IVR says EXCUSE ME?. Now that's rude. |
