 JestocostThe Poodle Bites.
join:2000-10-19
Saint Louis, MO | reply to sadowski
You make the bed, you lie in it . . . I can completely understand the idea that residential customers require more customer support and provide less revenue. It's a lower margin business that I don't think I'd want to be in at this point.
However, I have to take exception to one of the undercurrents that I detect in some of the posts. There seems to be at least the hint of an attitude that says that the residential customers are to blame and should accept that they are not a priority.
While it may be the reality that residential customers are more work than they're worth, the last time I checked no one came to these ISPs or CLECs and forced them to go into the residential business. I would hope that they evaluated the competitive and economic implications of going into the residential market and made a business decision to take on the challenge with its inherent risks and downsides. If things didn't work out as they had planned or hoped, it's hardly reasonable to blame the customer for their problems.
I realize that that may give some of these entrepreneurs more credit than they are due when it comes to business sense. In the words of Super Chicken, however, "You knew the job was dangerous when you took it, Fred!" |
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Anon | Because you mentioned Super Chicken you get my vote 
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"I said it was impossible, I didn't say I couldn't do it" |
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JestocostThe Poodle Bites.
join:2000-10-19
Saint Louis, MO | Attention Super Chicken Fans Try this on for size:
http://soundamerica.com/sounds/cartoons/Super_Chicken/charge.wav |
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