said by lead cable man :

For FTTP to work correctly there should be 2 Cat5 4 prs, a power cable, and 2 coaxial cables run to the structured wiring panel. Most of the new homes have 1 cat5, 1 coax, and no power cable. Seems like the builders are adding another obstacle to a process that at&t is slow to adapt to anyway. I even remember a super telling me 1 coax was run to try to discourage the satellite customers as the price range of the homes were too snooty to want dishes hung on houses.

said by lead cable man :

Marky D, you are not the only one to notice the lack of at&t customers in FTTP areas. A lot of factors play into that. First, the ordering process sucks. Online orders do not work. It may take the information, but it winds up getting lost, so most customers say the hell with them and go to cable. If you try to place an order over the phone, you usually get the rep telling you the area is not served by at&t. If you somehow stumble upon the correct group in Amarillo, they will take your order then tell you there are no bundle discounts. And the wonderful subdivision sales people also play a factor. Both sides, cable and telco, try to grease the palms of these model home salesmen and offer kickbacks for every referral. But most don't want to steer anyone towards at&t because the construction foremen are usually pissed at at&t. They are usually angry because they won't run the ONT power cable during the prewire stage even though at&t supplies them with the wire. Then when someone does order at&t service the tech goes out, tells the homeowner there is no power cable because the builder refused to put it in and then tells the customer the power cable must be drilled through the wall of the brand new house. It's all one big cluster.

said by ripvanbl :

Funny, I had the VERY same issues with my FTTP AT&T here in Austin, TX (actually Cedar Park). As I work from home, the same issues applied to me.

said by ripvanbl :

Funny, I had the VERY same issues with my FTTP AT&T here in Austin, TX (actually Cedar Park). As I work from home, the same issues applied to me. No U-Verse and even worse, the 6Mbps/768Kbps restriction.

The last straw for me was when they halved the upload to 384Kbps without any notification. The AT&T field manager for my sub-division was very upset and spent over a week arguing with corporation in Dallas about the cut. In the end they (corporate) told me that they no longer guarantee an upload speed, that 400kbps was "pretty good" and that my Premium package was really just a basic package that happened to get 6Mb down (but cost more of course). The field manager asked to use my name and number to send an email up the chain to demonstrate exactly why they are losing business even in a FTTP area. I hope it does some good.

Needless to say, I switched to Road Runner 10Mb/1Mb service the next day.

said by MarkyD :

-UVERSE was launched in OKC at the beginning of August. However, those of us on FTTP in OKC are stuck on the legacy DSL backbone with PPPoE and no UVERSE services.

said by MarkyD :

nope - my dish was not even hooked up to a phone line.
It's pretty widely known that the FTTP product (non uverse) requires a phone line - it wasn't just the rep I got. Several others here have complained about the exact same thing.

said by ross :

Bullshit. The AT&T guy is a corporate spokesperson replying on company stationary. This was not private, personal correspondence. Try again, Telco shill.

said by x30n_ :

Thank you, now I understand your compliant...

Maybe the landline was needed for dish because it needed an analog signal. I only say that as I have experienced issues with faxes being send over a digital line and maybe it is a requirement for dish.

said by MarkyD :

I did have 6/1 PPPoE internet over the fiber, as well as a phone line (which I did not even use, but was required.)
I also bundled Dish network through AT&T, however, that was obviously not carried over fiber.
If AT&T offered UVERSE in my fiber area, I'd have tried it out.

said by x30n_ :

Then may I ask what services are you using the fiber for?

said by MarkyD :

What I should have said is this. If you have FTTP, but NO UVERSE, you ARE required to carry a land line. Period, end of story.

said by x30n_ :

I guess you failed to see that I have FTTP and don't have a landline.

Let me quote the line again -

As you can see he states users are required to carry a phone line and I do not have a landline, so for AT&T to say you need it doesnt seem correct to me as I have asked them and they told me 'No, you do not need a landline to get the service.' Maybe he talked to a tech that doesnt understand FTTP service.

said by Rick :

IMO...you were wrong in posting that letter here.
You block out your name and address and personally identifying information but apparently feel it's ok to publicize what was a personal communication to you from this member of AT&T management without his OK. (assuming that's the case).

Sorry.but that's just not right.

And then, on top of it..it becomes a front page BBR story.

At the very least, you should have sought out his approval and/or knowledge about this.

said by ropeguru :

You failed to see that he DOESN'T have UVERSE.. Hence his complaint that he has fiber which does not carry the issue they always complain about with copper and no phone line. In other words, in the past they have stated that you have to bundle dial tone with DSL to keep the copper n good working order. With fiber there is no such need and the need to have active dial tone is only a revenue generator.

said by MarkyD :

-FTTP users are required to carry a phone line at a MINIMUM of an extra $18 a month after tax for a metered line. This is not a technical requirement, rather, another way for AT&T to rape their FTTP customers.

said by x30n_ :

Really? I have uverse and no landline. When I called them about install I asked if I would need a landline and if I did, not to bother setting the appointment. They told me no and I would assume it would be the same case for anyone.

said by Nightfall :

Can you post what you mailed him? I am curious to see what you wrote.

said by Nightfall :

Can you post what you mailed him? I am curious to see what you wrote.

said by MarkyD :

-FTTP users are required to carry a phone line at a MINIMUM of an extra $18 a month after tax for a metered line. This is not a technical requirement, rather, another way for AT&T to rape their FTTP customers.