 RickPremium,MVM
join:2001-02-06
Waterbury, CT | reply to MarkyD
Re: I don't get it No desire to retain you? I'd hardly call a personal letter from upper management to you that.
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The Coyote captured the RR! Roadrunner Rick is now Comcastic! |
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 MarkyDPremium
join:2002-08-20
Oklahoma City, OK | said by Rick:No desire to retain you? I'd hardly call a personal letter from upper management to you that. I am referring to the downright arrogant rep that I spoke with on the phone when I canceled. This occurred long before I received this letter from AT&T.
Here's about how the conversation went:
Me: I'd like to cancel my service.
Rep: why is that?
Me: you don't offer bundle discounts for FTTP, you require a phone line to get internet, your speeds are half of the competition, and your sales department called me trying to offer me UVERSE, then told me that they made a mistake and that it was not available after all. I'm going to Cox who will give me 2x the speed for less money.
Rep: Did you know that Cox is shared bandwidth, you'll never get your advertised speeds...blah, blah, blah..."
Me: Yes, I am aware that it is shared at the fiber node. All internet is shared at SOME point in the architecture. I've never had problems getting my advertised speeds with Cox in the past...I'm sure I'll be OK. If you would at least take away the requirement for the phone line, I'd stay.
Rep: Can't do that. Let me get your service cancelled.
Me: =\ |
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 CoronaIt's cool, I'm takin it backPremium
join:2000-03-14
Dallas, TX
 ·AT&T U-Verse
1 edit | said by MarkyD:...If you would at least take away the requirement for the phone line, I'd stay. Rep: Can't do that. Let me get your service cancelled... Seems reasonable to me. You stated a reason to keep you as a customer. That request was not something the rep could accommodate, so their only option was to cancel your service. What did you expect them to do? |
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MarkyDPremium
join:2002-08-20
Oklahoma City, OK | said by Corona:said by MarkyD:...If you would at least take away the requirement for the phone line, I'd stay. Rep: Can't do that. Let me get your service cancelled... Seems reasonable to me. You stated a reason to keep you as a customer. That request was not something the rep could accommodate, so their only option was to cancel your service. What did you expect them to do? I didn't expect the rep to do anything about that "requirement." It was his tone and his badmouthing Cox that I found distasteful. |
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 en102Canadian, eh?
join:2001-01-26
Valencia, CA | I actually had an AT&T 'kid' come by last night trying to push Uverse. This one actually had some knowledge (better than the old guy attempting to sell it at BestBuy).
I told him that I'm still in contract with DTV, and that their costs were no better than what I currently have.
1: Uverse 'pro' = $79/month for 3 sets
2: DTV + DSL Extreme = $75/month for 3 sets 
3: They have 'up to' 6Mbps.. I can order up to 6Mbps (won't get it though) for similar pricing
4: I have fastpath... Uverse/AT&T pushes higher latency interleaved.
5: My main reason the I would go is to save $$$... until AT&T has VoIP, (assuming its the same price as call vantage), I won't be saving $$$...
6: Still only goes to 6Mbps, and still only has 1 stream of HD ... not show stoppers for me, but if I'm going to 'jump' to a new service, it has to at least cost less overall, and offer at least what I have (or can get) now.
The AT&T rep. did state that I could cancel the TV and keep Uverse Internet... I'm skeptical
Also, the rep did state that they're going to push multiple HD soon, as well as 10-12Mbps Internet.
Coming from sales... I don't believe it until I see it.
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Canada = Hollywood North |
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RickPremium,MVM
join:2001-02-06
Waterbury, CT | reply to MarkyD
said by MarkyD:Me: you don't offer bundle discounts for FTTP, you require a phone line to get internet, your speeds are half of the competition, And what about all that didn't you know BEFORE you signed up for the service in the first place?
"Me: Yes, I am aware that it is shared at the fiber node. All internet is shared at SOME point in the architecture. I've never had problems getting my advertised speeds with Cox in the past...I'm sure I'll be OK. If you would at least take away the requirement for the phone line, I'd stay.
Rep: Can't do that. Let me get your service cancelled."
What exactly did you expect a customer rep to say? That they had the power to change the companies policies for you?
Obviously, they don't..and hence..the only option YOU gave THEM was to cancel your service.
Jeesh man..hope you're happy with COX!
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The Coyote captured the RR! Roadrunner Rick is now Comcastic! |
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MarkyDPremium
join:2002-08-20
Oklahoma City, OK | said by Rick:said by MarkyD:Me: you don't offer bundle discounts for FTTP, you require a phone line to get internet, your speeds are half of the competition, And what about all that didn't you know BEFORE you signed up for the service in the first place? "Me: Yes, I am aware that it is shared at the fiber node. All internet is shared at SOME point in the architecture. I've never had problems getting my advertised speeds with Cox in the past...I'm sure I'll be OK. If you would at least take away the requirement for the phone line, I'd stay. Rep: Can't do that. Let me get your service cancelled." What exactly did you expect a customer rep to say? That they had the power to change the companies policies for you? Obviously, they don't..and hence..the only option YOU gave THEM was to cancel your service. Jeesh man..hope you're happy with COX! Do you have reading comprehension problems?
»Re: I don't get it |
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