Re: I don't get it in http://www.dslreports.com/forum/r19225638 en Mon, 14 Dec 2009 20:26:53 EDT Mon, 14 Dec 2009 20:26:53 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19283334 David : ahh, well I didn't get where you were coming from. I didn't see the joking tag.

There are days I wish I was artificial, then again there are other days I wish I wasn't. ]]> http://www.dslreports.com/forum/remark,19283334 Thu, 18 Oct 2007 20:10:20 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19283259 james : I didn't ask if you served my area. I asked if you were an Artificial Intelligence that spawned from the depths of the AT&T R&D dept. At first I was joking, but from the oddness and irrelevance of your answers I think you might actually be one...]]> http://www.dslreports.com/forum/remark,19283259 Thu, 18 Oct 2007 19:57:48 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19267024 David : Well I work in the DSL (ASI) dept. Last I checked we don't serve canada (ontario) per say. Legacy AT&T might, but I doubt it. ]]> http://www.dslreports.com/forum/remark,19267024 Tue, 16 Oct 2007 13:08:28 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19266342 james : So you deny that you're the AT&T equivalent of Skynet?]]> http://www.dslreports.com/forum/remark,19266342 Tue, 16 Oct 2007 11:13:50 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19262093 David :
said by james See Profile :

So what happened to "Us" when you were saying "some people choose us and some don't"? I thought you were the combined conciousness of the AT&T network that had taken root within the internet. :(
What are you talking about? I was talking for local services and such.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
]]> http://www.dslreports.com/forum/remark,19262093 Mon, 15 Oct 2007 18:09:08 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19258593 james : So what happened to "Us" when you were saying "some people choose us and some don't"? I thought you were the combined conciousness of the AT&T network that had taken root within the internet. :(]]> http://www.dslreports.com/forum/remark,19258593 Mon, 15 Oct 2007 04:39:24 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19236593 David : Well the only problem is I am not a marketing executive.

Sorry, I like getting my hands dirty!]]> http://www.dslreports.com/forum/remark,19236593 Thu, 11 Oct 2007 13:11:49 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19234665 BloodRoses : Marketing execs make a lot of technological decisions without any kind of detailed background knowledge of any limitations or capabilities (as the case may be).

This is the life story of almost every I.T. department in existence. Anybody that doesn't understand this, should get a degree in "business" and work in marketing. :)
--
Cheers,
Stephanie - www.GlitterFaerie.com]]> http://www.dslreports.com/forum/remark,19234665 Thu, 11 Oct 2007 03:39:39 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19231224 anon : I live in Westerville, Ohio (suburb of Columbus). The thing that confuses me is why in the world would AT&T sink so much money into a service offering that's barely better than what they already offer and comes nowhere near beating the competition? If the rumors hold true, AT&T plans on offering Uverse 6/1 internet and 1 HD stream (I've seen the fridge-size boxes around town but the service hasn't arrived yet). Well, AT&T Yahoo DSL already offers a 6/768 Extreme package on the internet side; RR and WOW offer at least that. On the TV side, 1 HD stream doesn't come anywhere close to competing with the available cable or satellite offerings. If this is what AT&T is going to offer, I can't help but wonder: Why put yourself in a position where you aren't at least competitive with the other local ISP's/cableco's? Despite their "new" services, I can find better offerings from their competitors from launch day. This is a colossal waste of company time, money and resources. Why save a few bucks by going the FTTN/VDSL route when they should have bitten the bullet and gone all FTTP. Verizon did it with FIOS and, despite initial skepticism from shareholders, they seem to be getting very favorable press and customer reviews. AT&T could have easily generated the same kind of buzz by coming to market with a true next gen internet/TV offering at a competitive price. Instead we get... mediocrity? If I were a shareholder, I'd pull a Vader over at the Deathstar and choke some sense into these idiots.]]> http://www.dslreports.com/forum/remark,19231224 Wed, 10 Oct 2007 15:55:13 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19230585 David : Well lets not lose sight of the fact that I am just an at&t tech and realize I am not the one responsible for such crucial decisions.

I hope everyone realizes that. ]]> http://www.dslreports.com/forum/remark,19230585 Wed, 10 Oct 2007 14:08:14 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19230374 Midak : No arguements here, you really don't get it. You don't get the fact that while your capable of providing more bandwidth, you choose not to. In fact, correct me if I'm wrong but you (AT&T) have chosen to be the slowest fiber service available.]]> http://www.dslreports.com/forum/remark,19230374 Wed, 10 Oct 2007 13:27:31 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19229942 apeface : Yeah, I am saying that.

There are some cities that uverse only recently took control of the fttp nodes, OKC would be one of those cities. Obviously those would not be live the same time the fttn went live. \

However, there were/will be cities that fttn and fttp went/will go live at the same time.]]> http://www.dslreports.com/forum/remark,19229942 Wed, 10 Oct 2007 12:10:39 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19229796 Enlightener : I said `when an area goes green`. Are you asserting that FTTN and FTTP U-Verse goes green at the same time.

Ya, that's right... I didn't think you were trying to claim that. Otherwise MarkyD wouldn't have been having the problem that he was having.]]> http://www.dslreports.com/forum/remark,19229796 Wed, 10 Oct 2007 11:37:55 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19229727 apeface : That isnt exactly true, there are fttp lines with uverse all over the place. ]]> http://www.dslreports.com/forum/remark,19229727 Wed, 10 Oct 2007 11:23:39 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19228778 Enlightener : That's right, you didn't lose a customer... you lost two revenue generating units ( data and voice ) and very soon you'll be losing two more.]]> http://www.dslreports.com/forum/remark,19228778 Wed, 10 Oct 2007 07:30:40 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19228773 Enlightener : I left Virginia in 2003 just as FiOS became available to my old house. It's 4 1/2 years later and I have FTTP but my speed isn't any better then DSL. Also Austin was first rumored to get U-Verse last year right after San Antonio and then this past March. Then there is the fact that when an area goes green for U-Verse it's the copper people only, not the FTTP people.

Don't even begin to preach to me about wanting to be at the front of the line.]]> http://www.dslreports.com/forum/remark,19228773 Wed, 10 Oct 2007 07:28:31 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19227963 David : Plus what I don't get is how did we lose a customer if the service wasn't available for him anyway? Uverse wasn't available and he wanted something more than 6mbps/768kbps. I can respect that. Ironically I upgraded someone to elite speeds today, order completes in about a week. That chick is tickled pink. ]]> http://www.dslreports.com/forum/remark,19227963 Wed, 10 Oct 2007 00:10:55 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19227575 cwh : The problem with you and markyd is that you think you should be at the front of the line for any new service offered. I doubt ATT is going to change its deployment schedule because of your whining about the inability to get a new service. You act like ATT is doing nothing, when it fact they are greenlighting a million or so new addresses every qtr for this new service.]]> http://www.dslreports.com/forum/remark,19227575 Tue, 09 Oct 2007 23:05:11 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19226965 Enlightener : The problem isn't really solved, you just lost another customer. That's a whole nother problem because your company is too stupid, too stubborn and too lazy to solve the orignal problem of not providing what is possible and desired by your customers.]]> http://www.dslreports.com/forum/remark,19226965 Tue, 09 Oct 2007 21:29:42 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19226179 MarkyD :
said by Rick See Profile :

said by MarkyD See Profile :

Me: you don't offer bundle discounts for FTTP, you require a phone line to get internet, your speeds are half of the competition,
And what about all that didn't you know BEFORE you signed up for the service in the first place?

"Me: Yes, I am aware that it is shared at the fiber node. All internet is shared at SOME point in the architecture. I've never had problems getting my advertised speeds with Cox in the past...I'm sure I'll be OK. If you would at least take away the requirement for the phone line, I'd stay.
Rep: Can't do that. Let me get your service cancelled."

What exactly did you expect a customer rep to say? That they had the power to change the companies policies for you?

Obviously, they don't..and hence..the only option YOU gave THEM was to cancel your service.

Jeesh man..hope you're happy with COX!
Do you have reading comprehension problems?
»Re: I don't get it]]> http://www.dslreports.com/forum/remark,19226179 Tue, 09 Oct 2007 19:19:30 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19225982 Rick :
said by MarkyD See Profile :

Me: you don't offer bundle discounts for FTTP, you require a phone line to get internet, your speeds are half of the competition,
And what about all that didn't you know BEFORE you signed up for the service in the first place?

"Me: Yes, I am aware that it is shared at the fiber node. All internet is shared at SOME point in the architecture. I've never had problems getting my advertised speeds with Cox in the past...I'm sure I'll be OK. If you would at least take away the requirement for the phone line, I'd stay.
Rep: Can't do that. Let me get your service cancelled."

What exactly did you expect a customer rep to say? That they had the power to change the companies policies for you?

Obviously, they don't..and hence..the only option YOU gave THEM was to cancel your service.

Jeesh man..hope you're happy with COX!
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic!]]> http://www.dslreports.com/forum/remark,19225982 Tue, 09 Oct 2007 18:46:53 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19225761 en102 : I actually had an AT&T 'kid' come by last night trying to push Uverse. This one actually had some knowledge (better than the old guy attempting to sell it at BestBuy).

I told him that I'm still in contract with DTV, and that their costs were no better than what I currently have.

1: Uverse 'pro' = $79/month for 3 sets
2: DTV + DSL Extreme = $75/month for 3 sets ;)

3: They have 'up to' 6Mbps.. I can order up to 6Mbps (won't get it though) for similar pricing
4: I have fastpath... Uverse/AT&T pushes higher latency interleaved.

5: My main reason the I would go is to save $$$... until AT&T has VoIP, (assuming its the same price as call vantage), I won't be saving $$$...

6: Still only goes to 6Mbps, and still only has 1 stream of HD ... not show stoppers for me, but if I'm going to 'jump' to a new service, it has to at least cost less overall, and offer at least what I have (or can get) now.

The AT&T rep. did state that I could cancel the TV and keep Uverse Internet... I'm skeptical
Also, the rep did state that they're going to push multiple HD soon, as well as 10-12Mbps Internet.
Coming from sales... I don't believe it until I see it.
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Canada = Hollywood North]]> http://www.dslreports.com/forum/remark,19225761 Tue, 09 Oct 2007 18:08:22 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19225659 MarkyD :
said by Corona See Profile :

said by MarkyD See Profile :

...If you would at least take away the requirement for the phone line, I'd stay.
Rep: Can't do that. Let me get your service cancelled...
Seems reasonable to me. You stated a reason to keep you as a customer. That request was not something the rep could accommodate, so their only option was to cancel your service. What did you expect them to do?
I didn't expect the rep to do anything about that "requirement." It was his tone and his badmouthing Cox that I found distasteful.]]> http://www.dslreports.com/forum/remark,19225659 Tue, 09 Oct 2007 17:50:24 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19225638 David :
said by MarkyD See Profile :

]Yes, I did switch, and for good reason.
As much as you and other AT&T fanboys would LOVE for people like me to shut up, it's not going to happen.
Who said anything (much less me) about shutting you up? I am just perplexed, I thought this was solved already, as in YAY competition!! so to speak.

Trust me it's not up to me to decide who you pick as a ISP or not. Some people choose us and some people don't.

--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
]]> http://www.dslreports.com/forum/remark,19225638 Tue, 09 Oct 2007 17:47:09 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19225500 Corona :
said by MarkyD See Profile :

...If you would at least take away the requirement for the phone line, I'd stay.
Rep: Can't do that. Let me get your service cancelled...
Seems reasonable to me. You stated a reason to keep you as a customer. That request was not something the rep could accommodate, so their only option was to cancel your service. What did you expect them to do?]]> http://www.dslreports.com/forum/remark,19225500 Tue, 09 Oct 2007 17:25:56 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19225420 MarkyD :
said by Rick See Profile :

No desire to retain you? I'd hardly call a personal letter from upper management to you that.
I am referring to the downright arrogant rep that I spoke with on the phone when I canceled. This occurred long before I received this letter from AT&T.
Here's about how the conversation went:
Me: I'd like to cancel my service.
Rep: why is that?
Me: you don't offer bundle discounts for FTTP, you require a phone line to get internet, your speeds are half of the competition, and your sales department called me trying to offer me UVERSE, then told me that they made a mistake and that it was not available after all. I'm going to Cox who will give me 2x the speed for less money.
Rep: Did you know that Cox is shared bandwidth, you'll never get your advertised speeds...blah, blah, blah..."
Me: Yes, I am aware that it is shared at the fiber node. All internet is shared at SOME point in the architecture. I've never had problems getting my advertised speeds with Cox in the past...I'm sure I'll be OK. If you would at least take away the requirement for the phone line, I'd stay.
Rep: Can't do that. Let me get your service cancelled.
Me: =\]]> http://www.dslreports.com/forum/remark,19225420 Tue, 09 Oct 2007 17:11:13 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19225351 Rick : No desire to retain you? I'd hardly call a personal letter from upper management to you that.
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic!]]> http://www.dslreports.com/forum/remark,19225351 Tue, 09 Oct 2007 17:00:07 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19225329 MarkyD : And, by the way...
As you can see in my first post that you linked to, David, AT&T had their chance to retain my business. They actually called me trying to sell me UVERSE, told me it was available...then said "oops, sorry, it was a glitch in the system, you can't get it after all."
Despite the technical limitations, I was willing to give it a shot due to the price savings. Now, AT&T has pretty much lost any chance at getting me back as a customer.
Not that they care; one customer out of millions is nothing to AT&T. I'd rather stick with Cox from this point forward...They provide local, personal service, and actually CARE to retain me as a customer. AT&T had no desire to try and retain me why I called to cancel.]]> http://www.dslreports.com/forum/remark,19225329 Tue, 09 Oct 2007 16:58:03 EDT Re: I don't get it http://www.dslreports.com/forum/remark,19225293 MarkyD :
said by David See Profile :

Why is he complaining if he is already a cox cable customer, and said he was leaving anyway?

»AT&T is getting on my last nerve!

»Re: AT&T is getting on my last nerve!

About mid way down he said he already switched. I thought this arguement was pretty much solved when he switched.
Yes, I did switch, and for good reason.
As much as you and other AT&T fanboys would LOVE for people like me to shut up, it's not going to happen.

Regardless, I posted this because the letter came in the mail this weekend, two weeks after I switched. I still thought it was relevant, and I wanted others to be aware of the short-sighted mindset of AT&T.]]> http://www.dslreports.com/forum/remark,19225293 Tue, 09 Oct 2007 16:55:21 EDT I don't get it http://www.dslreports.com/forum/remark,19225187 David : Why is he complaining if he is already a cox cable customer, and said he was leaving anyway?

»AT&T is getting on my last nerve!

»Re: AT&T is getting on my last nerve!

About mid way down he said he already switched. I thought this arguement was pretty much solved when he switched. ]]> http://www.dslreports.com/forum/remark,19225187 Tue, 09 Oct 2007 16:42:50 EDT