NightHawke
join:2002-02-28
Rockport, TX
| My experience with them
Ordered it over the phone after looking at it online. I also made dammed sure I KNEW the details of their return policy before I fed them my CC number. I received the unit on time after the initial order was placed. Setup only got as far as hunting for signal strength, which I was only able to get one light, barely.
I made 3 calls to their tech support, all were not very interested or seemingly willing to assist me on the issue. They were cyclical, going back in their troubleshooting scripts, asking at least 2 or 4 questions more than twice, which annoyed me to say the least. So I made the call to RMA and fed them the Truth of my problem and got a RMA # right off the bat and returned the unit on day 4 of my run with Clearwire.
Their sales reps are definitely commission oriented that's for sure.
Their tech support needs to have their IQ's boosted a few more points to impress me (former support for Dial up, also did field support work and got high marks for my duties) and be more flexible in their decision trees to accommodate the more advanced issues.
I had 14 days to make the thing dance for me, and it only took 3 to decide that living rural ain't the way to go if you need high speed broadband. |
