Stavs
join:2006-03-14
Allentown, PA
| reply to jc23
Re: Fios!
I switched to Directv from RCN back in May and it was the best move I've made. The service and support is better and the icing is the HD content that is now avaiable on DTV. They killed my DVR with a "super reset" and couldnt get someone out to swap my box for three days. I offered to go do a swap at their location, but the HD DVR is only to be installed by a tech. If I screwed the box up, fine...but they killed it from their end and weren't willing to work with me to get me a new box ASAP. It sickens me that I still have to give RCN money for my internet connection, but at least it works. They are a poorly run company and could really benefit from some focus groups and better customer service. |
