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m_stuart_m

@sonic.net

A-Trolling We Will Go....

Yeah, Sonic sucks. Mean. Rude. Arrogant. Their network backbone consists of two paper cups and a bit of string.

Not.

I have been a Sonic DSL subscriber for more than three years now. I use my connection for work as well as personal use, so we tend to notice downtime. That is, we notice it when it happens, which is exceedingly rare. In fact, the only issues that have caused either downtime or bandwidth issues have been inside wiring problems on our end of the line -- problems Sonic's support staff spent a fair amount of time helping us to resolve, even when it was clear they had no obligation to do so.

As for pricing: Anyone who thinks Sonic pulls a bait-and-switch obviously has never had the pleasure of being bent over by AT&T or Comcast. The former will nickle-and-dime you into suicidal depression, while the latter is only cheap until you want something wild and crazy -- like, say, a static IP address. Then be prepared to hand over your first-born and a kidney (or maybe your first-born's kidney) to pay for the privilege.

Mr. Troll's remarks aside, think about this: With the Phone Company and The Cable Guys coming at them FOR YEARS with cutthroat pricing and zillion-dollar ad campaigns, Sonic still chugs along and continues to build a solid regional business. If you think Sonic could not just stand up to this onslaught but actually thrive while serving crap to its customers, consider putting down the crack pipe and stepping out for some fresh air.
Forums » comments on review of SONIC.NET


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