http://www.dslreports.com/forum/r19249081 en Sun, 06 Dec 2009 05:10:51 EDT Sun, 06 Dec 2009 05:10:51 EDT http://www.dslreports.com/forum/remark,19249081 anon : Well, I too switched to Cavalier phone service 2 years ago. I was with the Neighborhood by MCI, and that was expensive. Cavalier was cheaper, and provided me all the serviced I desired. I knew I would have to give up a little something to get a cheaper price, but I never imagined that I'd have to give up what I have. I got DSL from them about half a year ago to save money. It took me 3 weeks to get DSL working, even after I got the modem in the mail.


Then, Verizon acted on an old work order, and shut off my line on a Thursday. NO dialtone or DSL. WTF? How could Verizon be so stupid to close off a line of a customer that was not one of their's and hasn't been one for 5 years? WOuldn't Cavalier do something first? Plus, you'd think that Cavalier would be, "Oh...Crap. Let's get that fixed right away." No...Well, I correct myself...The first customer service person I talked to was actually repair at about midnight. He found out what the problem was and told me that it would be fixed within a few hours or by the next day. I was very happy with this response. When it wasn't working the next day, I called them up and got, "Oh...well, the work order went through today, so it should be back up by Monday." I was pissed, but I understood Monday. When it wasn't back by TUESDAY, I called again, and got someone who said, "OK...Well, it could be back by tomorrow, but I don't really want to give you a definite day. At the most, it will take 5 business days." So, 5 business days is Thursday. No dialtone on Thursday. Finally we got DSL and dialtone on Friday. THEN...On Saturday, it was gone again, but DSL was still working, but at a slower speed. I called customer service, pissed, and trying to switch to Verizon, and got, "Well, the work order won't be finalized until Thursday." I said, "OK, so what do I have to do to cancel service? I need to cancel DSL to switch over to Verizon." She said, "Well, once the work order is finalized on Thusday, you can call up and cancel." I said, "But, I have DSL now. I don't want you to finish that work order. I don't want your service. You mean I have to wait until you fix something I don't want from you anymore before I can cancel it?" She said, "I can't do anything until the work order is finalized." I said, "Can't you cancel the work order?" She said, "No. I'm trying to tell you what you have to do."


Well...I never expected to get customer service this poor. Each person said something different, and every time I called I was given a different date of completion. Cavalier sucks, and I'm going back wqith Verizon.]]> http://www.dslreports.com/forum/remark,19249081 Sat, 13 Oct 2007 12:40:29 EDT