Hybrid9tn
join:2007-10-14
Van Nuys, CA
| Long Hold Times For Customer Support?
Maybe its just me, but the last half dozen or so times I have called Speakeasy for support, I have waited on hold for at least an hour, and in most cases longer. Now, I have only recently had to start calling tech support on the phone (I had a 2 year run where I never needed to), but over the last 9 months, the hold times seem to be getting longer and longer.
Is anyone else seeing this, or is it just me? |
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CylonRed
Premium,MVM
join:2000-07-06
Bloom County | I called approx 3 months ago - maybe had a total wait of 10 minutes. I rarely call - in 5+ years I think I have called less than 4 times. |
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dg3274
join:1999-10-12
Lynnwood, WA | reply to Hybrid9tn
Never had to wait on hold when I call Speakeasy. I always get right through to a person, they solve my problem, I thank them and hang up. Simple as that. |
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jaykaykay
4 Ever Young
Premium,MVM
join:2000-04-13
Scottsdale, AZ
 ·Speakeasy
| reply to Hybrid9tn
I haven't had to call in a long long time, but when I did, 20 minutes or less was all I waited. If I had to call a 1/2 dozen times or so, something is wrong to start with and that should have been taken care of in a more timely fashion, whatever it might have been. That's a lot of calling.  |
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