how-to block ads
|
|
Share Topic
 |
 |
|
|
fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | reply to tc1uscg
Re: No draw Oh - don't even get me started on Sprint's problems. I have two Nextel's, 1 Sprint Phone (which WAS once a Nextel, now a PDA) and a Sprint Mobile Broadband card, all on one bill.
And the next part is neither a joke or an exaggeration.
27 Phone calls, 52 transfers, 13 hang-ups/drops, and 3 trips to the store.. and attitude up the a*s.
And here's what I wanted to do.
First, I'm on a corporate and government account. I HAD three Nextels. I ordered a new PDA to replace a Nextel. They had to send that out blank at full price only to credit back the difference. (Right..) Then, they said they could port the number immediate that way.. so when I called in, NO ONE knew how to handle that... it took 18 hours of working time to complete that process. Then, I was adding the broadband card. They sent a USB card when I asked for PCMCIA card.. (I received it 2 day, not over night on the day I needed to fly out. So, the stores can't do anything that the tele-sales did.. but they eventually did. It took a lot of work to get the exchange done but eventually they did. However, in order to do the exchange, they needed a purchase order receipt to complete the exchange only tele-sales doesn't send one. To go further, the store called the HQ and even though they verified the purchase and I had the whole package with me, no-go.
It finally took a call to corporate resolutions to get it resolved and a loss of my voice.
In the end, what I wound up with, rightfully in this case, was the card swapped, the phone ported, and, "for my blatant troubles" (because she could see the notes and calls) they wiped my account clean of my current bill, my pro-rate, 1 month of service and all equipment fees.
All in all, a $1,450 credit. (abouts)
The process was EXTREMELY painful. But at least someone at the top recognized the problem and handled it.
The people I spoke to at Sprint ranged from regular reps on up to supervisors AND managers.
Sad, really..
--
"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." | |
 tc1uscg
join:2005-03-09
Saint Clair Shores, MI | Dang dude.. sounds like you overloaded the system with that one. Had Sprint, out of the blue, started charging me LD charges on my cell phone. Just because my phone was handing off between switches, I would drop the call (back then, handoffs were not happening), redial and continue talking. Then one day, get the bill. I'm being charged LD. 45 minutes of going back and forth with the CSR, they "accused" me of making calls outside my region. I asked for them to define what my region was. Was told all the detroit market and surrounding areas. My calls would be LD if I was making them from Ohio (toledo). Well, having a little insider info, I asked them to check the cell towers my phone was using. He wouldn't do it (or couldn't). Well, the next day I did. I did a CDR on my number for the week. Same tower everytime. Called them back up. They tried to still say I was making my calls outside the area. Though I more then proved it was physically impossible for me to do that, 4 hours later, both my 2 phones were dead. Calls to them got 1 turned back on, but he other? No way. It was on a "old plan" so they couldn't turn it back on. 2 hours on the phone and with 1 CSR and 2 supervisors didn't get me anywhere. Filled a complaint with the FCC. I got credit, I also got a monthly credit for a year on the "new" plan I had to sign up for because they couldn't put me on the old plan. However, your problem is much more complex then mine was.
I will say this much. I had Sprint for going on 9 years. That one time was the only problems I've had with service. My phone works everywhere I go. I spend a lot of time camping with my sons (x2) boy scout troop. I see all brands in the field. As I sound pro sprint, Sprint's phones/service (I have the Sanyo 7500) has always worked when others have not. Even my daughter friends sometimes use her Katana to make calls because they can't get service inside the school. I have 4 sprint phones, only the Moto Red razor is a POS.
Bottom line, unless you know how to talk the talk to telesales, or any other support/service group, it's very frustrating. I've heard horror stories even from their own employees. Try going over to www.buzzaboutwireless.com and read some of the stuff. It's almost entertaining.  | |
|
