actor90
Never a dull moment
Premium
join:2003-07-21
L.E.H.T., NJ
 ·Comcast
|  ViaTalk charging pre-paid customers for E911 AGAIN
The ViaTalk billing system just tried to charge me $2.50 for: E-911 & Regulatory Recovery Fee. I am a pre-paid customer who signed up long before they created these fees. I thought VT Brendan said that we were grandfathered in and didn't have to pay these fees till the term of our original contracts were up? Has that policy changed?
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My Blog on blogspot.com |
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RB122
join:2006-05-05
Waterford, NY | I just got the email too. Not happy. They are going down quickly. |
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Boolah
join:2003-11-08 | I never even got an email! I just read this thread and decided to check my account and, sure enough, there was the $2.50 charge. Moreover, I signed up in August of 2005. I think I'm just about done with VT. |
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Flatus
Premium
join:2004-11-30
Columbia, SC
| reply to actor90
I suppose this is another 'mistake' that will be corrected. But, just in case it isn't a 'mistake', Vonage must understand that this customer will not be happy; that he accepted an offer presented by Vonage and that he expects Vonage to perform to the letter of that offer.
Flatus |
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mierwins
join:2004-03-18
Montgomery, IL | reply to actor90
Same here as of this morning. Not cool! I would have thought with all this influx of business and not giving us renewal discounts they would honor the original terms of our agreements. |
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discjoker
join:2002-02-18
Billerica, MA
 ·PHONE POWER
·ViaTalk
| reply to actor90
Add me to those who have been charged. This makes me want to just forget what is left of my free year and move to another company.
I have been mostly satisfied with Viatalk...and luckily I haven't had to contact customer service in the past few months. However, once they start messing with my money I get a little more than upset. Unauthorized charges are unacceptable! Regardless if it is a billing mistake. Regardless of whether it is for only $2.50. The fact that they can't seem to control their billing system shows just the tip of that iceberg of problems.
I will be doing a chargeback (sorry if a chargeback costs more than crediting my account or returning the money to the card...Viatalk created the problem, they can deal with whatever charges come their way).
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pende_tim
Premium
join:2004-01-04
Andover, NJ
·ProLog
·ViaTalk
 ·Verizon Online DSL
3 edits | reply to actor90
I renewed last month and updated my CC number since it had expired. My new CC was charged last week so I know the information was was successfully changed.
Today I received an e-mail saying my CC had expired. It listed the last 4 digits of my CC number and the expiration date. Sure enough They were the old CC and the old expiration dates. I guess they lost my updated information. !!!!!!
To make matters worse, the email had my ViaTalk username and password in it at the bottom.
when I tried to access my billing page it took over 5 minutes for the page to load. The Update CC page has been loading for 16 mnutes and has not finished yet.(Boy they must be busy sending out those $2.50 "E-911" fee e-mails.)
Totally unacceptable!!!
Tim
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The difference between genius and stupidity is that genius has its limits. |
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RB122
join:2006-05-05
Waterford, NY | reply to actor90
I can't even log into the account management page at all at the moment. I was updating my cc info and it would not process. Try to reload and that part of the website would not load. They really must be having a great morning!! GOOD! |
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bmize13
join:2006-04-17
Dallas, GA
·VOIPo
·PHONE POWER
·ViaTalk
1 edit | reply to actor90
I was hit with it, too. Submitted a ticket on it... of course, with the ticket wait times, it might be a while before they answer.
To steal a line from Waylon Jennings' "Rainy Day Woman"... "If it ain't one thing it's another one on the way"  |
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burris
Premium
join:2000-08-22
Miami, FL | reply to RB122
For no reason, except to confirm access to my VT account, I just logged in, 2 seconds, and all my account info was instantly available.
Maybe there was an earlier glitch.. |
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Roman27
Premium
join:2006-07-17
Dundee, IL | reply to actor90
Yep, I got hit with the e-mail this morning as well. I'm sure it's just a glitch in the system. |
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guppy_fish
Premium
join:2003-12-09
Lakeland, FL | reply to actor90
I'm back on POTS and don't even use the number .. prepaid thru 4/2008 and I got charged 2.50 as well
Do we have to call in to get the charge reversed?
I guess since Telecrooks are going under Viatalk feels the need to fill the void! |
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burris
Premium
join:2000-08-22
Miami, FL
·VOIPo
·AT&T Southeast
·ViaTalk
| said by guppy_fish  :I'm back on POTS and don't even use the number .. prepaid thru 4/2008 and I got charged 2.50 as well Do we have to call in to get the charge reversed? I guess since Telecrooks are going under Viatalk feels the need to fill the void! I still have some confusion about the process.
When SR went down,I signed up with VT on July 16 and was promised and given the 2nd year free, as my SR contract went till Dec 2009. 
It was clear to me that there would be a $2.50 monthly for 911 and such and although I didn't like it, I accepted it. It seems like most providers have or will be doing this. |
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ChrisFix
join:2006-07-24
Chapel Hill, NC
| reply to actor90
I'm also pre-paid for two years, long before they instituted the $2.50/month E911 BS...and I also have an email this morning with the $2.50 E911 charge. My two years expires July 2008. Here's the email (I didn't delete anything, this is the way they sent it, including all the missing info):
Package
QTY
Start Date
Renew Date
Next Renewal
Pay Period
Price
Setup
Discount
Total
E-911 & Regulatory Recovery Fee:
1
2007/10/15
2007/10/15
2007/11/15
Monthly
$2.50
$0.00
$0.00
$2.50
Sub Total:
$2.50
(Credit):
$0.00
Total Due:
$2.50 |
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Nate425
Premium
join:2005-02-03
Charlottesville, VA
clubs:
| reply to burris
said by burris :said by guppy_fish :I'm back on POTS and don't even use the number .. prepaid thru 4/2008 and I got charged 2.50 as well Do we have to call in to get the charge reversed? I guess since Telecrooks are going under Viatalk feels the need to fill the void! I still have some confusion about the process. When SR went down,I signed up with VT on July 16 and was promised and given the 2nd year free, as my SR contract went till Dec 2009. It was clear to me that there would be a $2.50 monthly for 911 and such and although I didn't like it, I accepted it. It seems like most providers have or will be doing this. Yeah, all providers are doing it now, but those of us who signed up before those fees were instituted we not supposed to be charged until we renewed the contract. I've never paid it until this morning. We'll see what they say. |
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ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs: | reply to actor90
Yep, same thing here... Was wondering what was going on, now I know...
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FWD#: 223611 |
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guppy_fish
Premium
join:2003-12-09
Lakeland, FL
 ·Verizon FIOS
| reply to actor90
I went to submit a ticket for the charge and the ticket system at first wouldn't accept it saying the FAQ addressed the issue ... luckily, it would accept the submission after a SECOND acknowledgement ... what a pain ... GO VIATALK
( I'm also prepaid before they started the E911 fees ) |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH | Sounds like a billing program screw up. I trust it wasn't intentional. |
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NoVaVoiper
join:2003-10-21
Arlington, VA | I also had to update my cc and open a ticket to oppose the charge. Interestingly there was no confirmation page when I update my card. Hopefully it worked and they won't pull the plug on my service. |
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GVG
join:2006-09-19
Charlotte, NC | reply to actor90
called in, they said it was a mistake and removed it from my account. took all of 10 minutes. |
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