 dennismurphyPut me on hold? I'll put YOU on holdPremium
join:2002-11-19
Parsippany, NJ
 ·Verizon FiOS
 ·Optimum Online
| reply to PhoenixDown
Re: Yeah.... said by PhoenixDown:It makes sense to share customer info internally among different entities. Imagine if you had to call one # for your land line, another # for your internet account, a third # for your cell, a fourth # for cable tv services -- you would be pissed off. And thats exactly why companies need to be able to share your info internally among their different legal entities. You see Company X but legally thats Company A, B, C, D, E, F, G, H and so on. Exactly. |
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| >Exactly.
Exactly which "partners" require who you call and how long?
Please tell me how this information is going to specifically benefit me.
Please tell me how this data is going to improve service. |
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dennismurphyPut me on hold? I'll put YOU on holdPremium
join:2002-11-19
Parsippany, NJ Reviews:
·Verizon FiOS
·Optimum Online
| said by backness:>Exactly. Exactly which "partners" require who you call and how long? Please tell me how this information is going to specifically benefit me. Please tell me how this data is going to improve service. Well, let's see ...
Let's say that you have Verizon Wireless service. And Verizon home service. That's where this information will specifically benefit you. Because - by seeing that you make a lot of phone calls from your landline to your mobile, or vise versa, they can offer you the right calling package which includes those calls at no charge. This can very much be in your favor.
Or, let's say you're a frequent traveler to Europe. It might be cheaper for you to pick up a VZW Global Phone and a Vodafone SIM card than to rent a phone each time you travel. The Vodafone people can then set you up with the right European plan, and tie it all into your VZW service.
See, it's not all nefarious.
And let's also be clear - the article above indicates that by "Partners" they mean both of their parent companies - Verizon Communications and Vodafone. Not some ad agency or somesuch:
said by The_Freakin_Article :
FCC is also clear about this: you use "Opt-Out" with customers if you're looking to share across affiliates/parent companies, etc. - so customers would be getting information from within the same family of products/services. "Opt-In" is required if a company were addressing the issue of sharing customer information beyond - for example to non-telecom services. We aren't doing that.
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| On the other hand..... Funny we are discussing this... There is the perfect video on this subject on Utube (about Verizon) it is in two part and shows the other side of sharing information.
»www.youtube.com/watch?v=794wbpg7A3Y |
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| reply to dennismurphy
Re: Yeah.... said by dennismurphy:[...] Let's say that you have Verizon Wireless service. And Verizon home service. That's where this information will specifically benefit you. Because - by seeing that you make a lot of phone calls from youlet's say you're a frequent traveler to Europe. It might be cheaper for you to pick up a VZW Global Phone and a Vodafone SIM card than to rent a phone each time you travel. The Vodafone people can then set you up with the right European plan, and tie it all into your VZW service. That is a quasi-legitimate justification for "sharing" information assuming the consumer is OK with such sharing. My objection to such sharing, however, lies in the simple fact that such information is arbitrarily shared by default without consumer knowledge or consent, for reasons unknown, and with unknown partners for an indefinite length of time. That is the crux of the sharing issue.
Further, while it is all well and good that Company X states in good faith the purposes for above-referenced sharing, the consumer is still entitled to the control of his own data, particularly the entity to whom/from whom his calls are placed, duration and frequency. None of which is necessary to share with other "partners" so that Company X can hawk an allegedly better monthly plan.
Bottom line: My CPNI is my own and I don't want it shared with anyone for any reason. Period.
That is strictly a matter of personal opinion. |
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| reply to dennismurphy
and you don't think they can tell already if calls are being placed between 2 of their network points?
Keeping the caller ID records with times is BS.
Its more than likely so the management accountants can squeeze more cash out of the consumer by raising rater a few cents, during peak times, much like the airlines.
You may view more telemarketing as a net benefit for the consumer but I still think you are out to lunch |
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