What is happening with Nexicom's service level? -

Author	All Replies
Keene @nexicom.net	What is happening with Nexicom's service level? What has happened to the service? On two levels: First, Speed has dropped significantly in the last few weeks. Downloading a simple pdf file from the local university takes forever. 39KB/s. Second, Tech support is always busy. "leave your name and number and we will get back to you." BS. When I spoke to your front line person (before getting transfered to tech supp answer machine) she advised me "if your not happy with the speed maybe you should reduce your service to dial up" WTF? I live in Hiawatha and realize there are service issues but to suggest I reduce my service is not appropriate. What I really want to know is. What has changed in the past two months to effect speed? And when will it return to its previous condition? btw, I am waiting on my second call back because I missed the first. A call back system for customer service will be the demise of your company. Hire more staff. We all pay enough for it.
	to forum · permalink · 2007-10-16 18:03:29 ·
pstewart Premium,VIP join:2005-10-12 Peterborough, ON kudos:1 1 edit	Hi there.. Can you PM me your phone number and I'll have someone look into it right away? Sorry to hear you're having issues. Also, can you clarify your speed as being 39KB/s or 39Kb/s? If you do get talking to the helpdesk please ask them for the ticket # so we have a reference point to work from....
	to forum · permalink · 2007-10-16 21:10:50 ·
pstewart Premium,VIP join:2005-10-12 Peterborough, ON kudos:1 1 edit	It's too bad when people post in these forums and you try to help - then they don't respond. Makes us look bad .. geesh...
	to forum · permalink · 2007-12-09 20:12:26 ·

Company Forums » Companies beginning with N » Nexicom > What is happening with Nexicom's service level?

What is happening with Nexicom's service level?