davidplatt
join:2003-02-13
Herndon, VA
| Give me a f--king break
I've had FIOS for over 2 years. I've had two problems in two years - one a slowdown and one outage. Support answered the phone and I reported the speed issue at 9:30PM. By 8:00 AM the problem had been resolved and the tech came out to my house to make sure all of the equipment was working correctly. The outage was for about 2 hours and, once again, support answer the phone, apologized for the outage and gave a 2 hour estimate for the problem to be resolved. They met the two hour window.
I had one billing issue at the start of the 2 years. The billing department answered the phone and fixed the issue in 2 mintues.
There has to be another reason why the poster is having these problems. |
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