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petermeyers
join:2001-01-31
Grapevine, TX
2 edits | Quite a review
Nowhere in the review do I read anything except the poster's attempt to place a speed increase order. It would be a better review if this person would have written about the quality or lack thereof in this review. Yes, customer service is a part of the package, and I have had similar experiences when making a change to Fios service, but never in the 3 years that I have had it, have I run into what this person has experienced. The biggest problem Verizon CS has is the lack of knowledge about their products, and the training to get them entered right. The quality of the FIOS product has been exceptional. Customer service is not. | |
madrhino
join:2004-07-03
 ·Verizon FIOS
1 edit | said by petermeyers  :Nowhere in the review do I read anything except the poster's attempt to place a speed increase order. It would be a better review if this person would have written about the quality or lack thereof in this review. Seems like a little attitude problem. Yes, customer service is a part of the package, and I have had similar experiences when making a change to Fios service, but never in the 3 years that I ahve had it, have I run into what this person has..............Makes one wonder........ Umm, wow?I'm not sure what you're implying, but that's OK.
I'll give a condensed version, .
I have not stated that I have any problems with the quality of the connection.
I placed an order for a speed upgrade on 9-23-07.It was lost.I placed another, and documented the information.However that was lost too.By being persistant I was twice able to get in touch with someone who said they had located some kind of problem(unexplained) with my account and would fix it.It never was.
It goes on, but after a month I decided it is easier just to give up and get a faster, cheaper connection with Comcast,which has its own customer service issues, but eventually you can get things done.
Back to verizon- Besides the already mentioned attempts I tried to cancel the service today on the phone and was told that there is no record of any FIOS service for me.An attitude problem?Now why could that possibly be?
If you think I am being unreasonable, that is fine with me.However you just look like a fanboy shill, and there are other places for that than in a review.Thank you.
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petermeyers
join:2001-01-31
Grapevine, TX
1 edit | Not unreasonable. Good luck with Comcast. | |
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