said by JohnA4:Phillip, they are probably just rebooting the edge router that feeds your neighborhood. Be glad that your CO techs bother to quickly check it, when the ticket shows up. Not all COs respond that way.
Ah ha! I can tell you defintely one reason that not all CO techs respond this way becuase not all end office COs have any router like that in their building. In my area, the back ends of the DSLAMs all go to a kind of hub switch in another office. If this is what you mean here, then it's that office's techs that are fixing it, not the serving CO techs.
If it's on the customer side of the dslam, I've not heard of it. All my customers are directly fed from the dslams. Like I said, different areas will have vastly different equipment. But it makes perfect sense that something like this would cause this problem.
At least here I can look stupid anonymously, hehehe.
