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 RickPremium,MVM
join:2001-02-06
Waterbury, CT
1 edit | reply to Titus Pullo
Re: They're pushing it Try as I might, I can find no logic in your argument at all.
As I've clearly demonstrated, their "profit" off you as a cable tv customer amounts to something like 5 to 6 dollars per month.
But yet..you'd now like them to use that profit to "hire the techs they need for decent support"..and..apparently..on top of that..to lower their rates for you as well.
You are attempting to cite industry statistics that supposedly say they "should" be making 7% instead. I'm in no way agreeing with that statement because I think there's plenty of goods and services out there that cost 60.00 a month where the company is making a whole helluva lot more markup than that.
But, lets say that they did that.
Now, we're talking about what..a dollar less per month from you? Or..a dollar that they're directing instead to paying for these increases themselves instead of raising your rates?
Can anyone say..big whoop? The dollar is meaningless in the whole big picture..and I'd daresay that if your service was 59.00 a month instead of 60.00..it wouldn't make a world of difference to you..because you'd still be rambling on about it costing too much.
The fact of the matter is..there is VERY little markup in these products. And, you and I are paying very close to what it costs this company to deliver it.
Anything less and the company would become a non profit organization..and they're certainly not going to be doing that.
I also have to strongly disagree with you on the points you make about them not adding to their tech workforce.
Again..here in this state..I see a new center going up..and their advertising for hundreds of new support reps.
That is where our money is going...and..I highly doubt it's us that are footing the whole bill for it.
If you hadn't prematurely cancelled your HSI..you'd also be seeing all the exciting things they've been passing along to we customers. All at no cost.
Higher speeds..and even speeds with powerboost now that exceed 20Mb.
All for just over a dollar a day.
Is that too much for you too?
I get the sense you want everything for nothing..but too bad it just doesn't work that way.
I also think you need to look at the bigger picture..and what this industry and company is now offering customers.
I don't know about YOU..but I used to pay hundreds per month for the slowest dialup service you could imagine years ago.
Today..for just a fraction of that..I get speeds like this.
Sorry, but I simply don't see this as being expensive. I think we get a great value from Comcast..for all they deliver.
Like I suggested..if you were to bundle all your services together..for what amounts to about 4 to 5.00 per day..you could have everything they offer. From digital tv..to all the premiums..to HSI..to phone.
What on earth do you get that offers that kind of value..besides all this? That amount would barely cover a happy meal at Mcd's these days. But yet..you see it as too expensive for ALL these services combined.
It's you who are choosing to go the more expensive route..via ala carte.
And, if that makes you happy..then fine.
But don't try to present this service in the false light you are.
Because it is one very good value..day in ..day out..
and many of us feel that way. | | |
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 Titus PulloI came, I saw, I slept
join:2004-06-26
kudos:1
 ·Embarq Now Centu..
| said by Rick:Try as I might, I can find no logic in your argument at all. Let me help you by making it as succinct as possible.
* Two rate increases in one year to improve customer service
* I already pay, in effect, a penalty for NOT buying more than one service from Comcast. If you think that a price structure that penalizes someone that might not be able to afford $120 or $150 a month for bundled services from one company, or perhaps doesn't want all their eggs in one basket, is somehow illogical, well ... that's your prerogative.
* Their profit margins could be 20% for all I care -- more power to them and their stockholders. What I'm saying is that in my mind I know what type of company I'm dealing with when I get hit with not one but two rate hikes in one year while the company is enjoying wonderful financial health for a reason that is nebulously intangible at best (I can't see with my own eyes whether their service is better because they've raised my rates again to that end).
So, in summary: I'm not advocating what Comcast should be making (7% or 70%). I know, as do we all, that corporations are in business to make money for stockholders. However, whether you realize it or not, Comcast is squandering something worth a lot more than you think, and that's called goodwill. As I stated, if I thought I would receive better customer service and QoS with these constant rate hikes I might 'swallow' it a bit easier. Sad to say, that's not the history with the cable industry, and those who don't remember the past are doomed to repeat it. As in rates that rise many times the rate of inflation.
Three years ago, I paid $83 for HSI and Expanded Basic w/box/HBO. Comcast wants to raise my _current_rate_ UP to $60 for analog cable service that is notoriously fuzzy while they enjoy record profits. I'm not asking for a lower rate, I'm asking them to quit making me pay, pay, pay, more, more, more, when their profits tell me that they could absorb the cost to improve their CS without raising my rates AGAIN. Never mind the fact that they have no way of proving to me that their tech support has improved. For whom? Another state? It's nonsense to charge me more for what amounts to lousy service when they're raking in record profits.
If you can't understand a consumer saying "enough" when the reasons are as clear as a spring sky, I can't help you.
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RickPremium,MVM
join:2001-02-06
Waterbury, CT
1 edit | I think this fully rationalizes their price increase..which, for some, isn't even an increase at all.
Really, I think it all boils down to your choice to stick with what you have, rather than realize greater savings by bundling.
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