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Titus Pullo
I came, I saw, I slept
join:2004-06-26
 ·Embarq
| reply to Rick
Re: They're pushing it
said by Rick  :Try as I might, I can find no logic in your argument at all. Let me help you by making it as succinct as possible.
* Two rate increases in one year to improve customer service
* I already pay, in effect, a penalty for NOT buying more than one service from Comcast. If you think that a price structure that penalizes someone that might not be able to afford $120 or $150 a month for bundled services from one company, or perhaps doesn't want all their eggs in one basket, is somehow illogical, well ... that's your prerogative.
* Their profit margins could be 20% for all I care -- more power to them and their stockholders. What I'm saying is that in my mind I know what type of company I'm dealing with when I get hit with not one but two rate hikes in one year while the company is enjoying wonderful financial health for a reason that is nebulously intangible at best (I can't see with my own eyes whether their service is better because they've raised my rates again to that end).
So, in summary: I'm not advocating what Comcast should be making (7% or 70%). I know, as do we all, that corporations are in business to make money for stockholders. However, whether you realize it or not, Comcast is squandering something worth a lot more than you think, and that's called goodwill. As I stated, if I thought I would receive better customer service and QoS with these constant rate hikes I might 'swallow' it a bit easier. Sad to say, that's not the history with the cable industry, and those who don't remember the past are doomed to repeat it. As in rates that rise many times the rate of inflation.
Three years ago, I paid $83 for HSI and Expanded Basic w/box/HBO. Comcast wants to raise my _current_rate_ UP to $60 for analog cable service that is notoriously fuzzy while they enjoy record profits. I'm not asking for a lower rate, I'm asking them to quit making me pay, pay, pay, more, more, more, when their profits tell me that they could absorb the cost to improve their CS without raising my rates AGAIN. Never mind the fact that they have no way of proving to me that their tech support has improved. For whom? Another state? It's nonsense to charge me more for what amounts to lousy service when they're raking in record profits.
If you can't understand a consumer saying "enough" when the reasons are as clear as a spring sky, I can't help you.
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Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs: 
1 edit | I think this fully rationalizes their price increase..which, for some, isn't even an increase at all.
Really, I think it all boils down to your choice to stick with what you have, rather than realize greater savings by bundling.
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