Turbocpe
Premium
join:2001-12-22
IA
1 edit | reply to Turbocpe
Re: [Cable TV] Des Moines - Headend issues & Mediacom's Response
Well, surprise, this issue is still not fixed on Mediacom's headend.
Around 6:15AM CT, blocks/lots of channels on the analog cable TV package 2-78 started to freeze, skip, and "tiling". There was a brief time where certain blocks/lots of channels went black (offair).
I was able to take a picture of the TV a few times when it was in the middle of freezing and skipping.
You can see the digital artifacts on the screen that shouldn't be there:
Not the best examples. But since this issue has been a long-standing issue for months now, I'm sure I'll get more opportunities to get a better picture 
So is Mediacom doing anything about this known issue at their headend? |
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wardfan
join:2007-08-14
Moline, IL
 ·Mediacom
| reply to drr
said by drr :
2) for about 8 days about 2 weeks ago, sunspots effect channels 2-78. couldn't tell you why, but they do, and it happens every year. (of course, my problem has been since June, so its not the sunspots). FYI it's not sunspots, it's actually the angle of the sun, it shines directly on the satellites and "blinds" the dishes. There's no way it could be sunspots BTW, they are even more unpredictable then Mediacom's phone service. |
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burner50
Pinlifter
Premium,VIP
join:2002-06-05
EN22wm
·Mediacom
 ·FrontierNet Intern..
| said by wardfan  :said by drr :
2) for about 8 days about 2 weeks ago, sunspots effect channels 2-78. couldn't tell you why, but they do, and it happens every year. (of course, my problem has been since June, so its not the sunspots). FYI it's not sunspots, it's actually the angle of the sun, it shines directly on the satellites and "blinds" the dishes. There's no way it could be sunspots BTW, they are even more unpredictable then Mediacom's phone service. Sun outages happen on random "blocks" of channels but only 2x per year and usually gets fuzzy then goes completley out then get fuzzy and is normal.
the sun lines up behind the orbital satellite and the radiation oerpowers the RF radiation from the satellite so the terrestrial sat cannot recieve anything but the un radiation...
not sunspots... »en.wikipedia.org/wiki/Sun_outage |
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wardfan
join:2007-08-14
Moline, IL | Funny, that's exactly what I said. |
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burner50
Pinlifter
Premium,VIP
join:2002-06-05
EN22wm | yep... kinda..
but my explanation decribes the symptoms and gives a probable occurence count |
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Turbocpe
Premium
join:2001-12-22
IA
| reply to Turbocpe
Thanks for the sunspot discussion, but people should understand that is not the problem here. This problem has been occurring for months.
The channels will experience skipping, freezing, tiling, audio/video sync issues, and sometimes go offair for lengths of time.
I've been noticing the audio is even more of an issue, lately. There's been a lot of stuttering. For instance, "and" might sound like an aaannnddd when it stutters. Been happening a lot, lately. |
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burner50
Pinlifter
Premium,VIP
join:2002-06-05
EN22wm | sunspots are NEVER a problem... |
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wardfan
join:2007-08-14
Moline, IL
·Mediacom
| reply to Turbocpe
Back to the OP, it is a feed issue. It could be a master feed at the Head End, but since some of Mediacom's networks have outlying head end's that convert digital signals it could be your remote head end, if it's set up that way, doing it. What you need to do is find out who all has the problem in your area and start a petition, maybe have everyone call the same day with problems. |
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Turbocpe
Premium
join:2001-12-22
IA
| said by wardfan :Back to the OP, it is a feed issue. It could be a master feed at the Head End, but since some of Mediacom's networks have outlying head end's that convert digital signals it could be your remote head end, if it's set up that way, doing it. What you need to do is find out who all has the problem in your area and start a petition, maybe have everyone call the same day with problems. It's not just a small area problem. I've heard from people all over Des Moines that have the same issue with the analog channels 2-78, not to mention Mediacom has acknowledged this issue. Problem is it hasn't been resolved in several months. To the customer, it would appear Mediacom is doing nothing. |
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wardfan
join:2007-08-14
Moline, IL
·Mediacom
| If they're aware of it then I'm sorry man, not much can be done at this point except waiting. It's total BS, but that's all that can be done. Contact a lawyer and find out if you could file a class action lawsuit, they are supposed to offer a WORKING and USABLE service as described in the subscriber policy, they're not, they know they're not, they won't/can't fix it in a timely manner. You pay them for a service that they are delivering poorly there must be something that can be done. |
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tsduke
Premium
join:2006-03-04
Waterloo, IA | --You could try filing a written complaint to your franchise authority.
or
--Walk into your local office and ask for the General Manager. |
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v_lestat
The Blood Is The Life
join:2002-11-09
| reply to Turbocpe
OMG
2 months later and your still dealing with this garbage Turbo?
i dont have the time right now to sit and read all of this but you would be SHOCKED how a quickly these issues can be resolved by buying some good RG6 and redoing the cables in your house.
i had used some small 3 ft RG58 jumpers for a long time and thought they were fine, along with a splitter.
i've always had picture issues VERY similar to yours, yes on the analog channels.
until one day i was redoing some speaker wire and video wire behind my entertainment center and i grabbed a few cables hooked to my splitter and the tv went totally wacko.
i let go and kind of wiggled them and it was ok.
each time i touched the cables and wiggled them the picture went nuts.
so i replaced the jumper and the splitter with a set i get from work here and wth! it worked!!
now i still have kinda crappy low end channels but not horrible. just light fuzziness every so often that i blame on the weather.
so think about that.
i also will say becuase of the moisture content every single splitter or butt connector in or outside your house has immediately become a suspect.
and replacing them all is a very logical thing to do.
but reading thru here and seeing more people with the same issues it pretty much points to one of the nodes or junction boxes up on a light pole.
but you never know until you start replacing cables.
shoot me a pm and i might be able to get you setup with some cables cheap 
--
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Dell 2407 LCD and Dell 2007 LCD |
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Turbocpe
Premium
join:2001-12-22
IA
1 edit | said by v_lestat :OMG 2 months later and your still dealing with this garbage Turbo? i dont have the time right now to sit and read all of this but you would be SHOCKED how a quickly these issues can be resolved by buying some good RG6 and redoing the cables in your house. In that case, I highly suggest you read the thread because you obviously missed some important facts. This is not a user-end issue. Mediacom has confirmed this issue is at their headend. Numerous customers have been affected.
So no amount of rewiring at the customer's home will fix the above.
Seriously, please take the time to know what you're replying to. |
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mediacom racket
@mchsi.com
| reply to Turbocpe
I am having the same exact issues with Mediacom - DSM area. I had a Mediacom tech out who told me it was the splitter (put on by previous home owner) and the "crappy" wire initially installed by Mediacom and that the only way to fix the problem was to have all new wire installed. An electrician can do it internally or Mediacom can install around the outside of the home (ugly) for $20 an hour. What a racket! I'm glad to see I'm not the only one having the problem.
That dish keeps looking better and better... |
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burner50
Pinlifter
Premium,VIP
join:2002-06-05
EN22wm
·Mediacom
·FrontierNet Intern..
| dish installers are bigger crooks... Installed my dish and ran all new cables on the outside, simply cut the old ones where they were run inside and told my wife that they charge extra to "remove" cables and that she would have to send somebody else at a later date to do so... looks like shit...
but my reception has been top notch |
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OldCableGuy
@ncs.com
| Why would you have anyone besides yourself do any of the wiring???
When I signed up for Mediacom I had them sync the modem at the groundblock, show me signals above 10db with a signal meter and sent them on their way. My house, I'll wire it correctly, thank you. Same thing with Dish.
The only company I let touch my wiring is ImOn. They replaced all my RG-6 with RG-6 Quad Shield, and replaced my mediacom splitters with 5MHz to 2100MHz splitters. Their cable system only goes to 1400MHz, but still those are some nice splitters. ImOn guys are pretty smart, but then they're making about $20 an hour last I heard. (Still less then I made contracting, but I digress). They also offered to rewire a few of my phone jacks, if I'd help him fish the wire through the wall, because he was scheduled to be at the house from 1 to 5 (not get there between 1 and 5) and didn't want to drive across town to kill time. He even provided all the Cat5 cable it took to replace the old twisted pair. |
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basenji
join:2006-11-02
Waconia, MN | I highly doubt ImOn's system is a 1400mhz system. 860 maybe, ill check next time i am down in CR, but i think at best its a 750 system. |
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burner50
Pinlifter
Premium,VIP
join:2002-06-05
EN22wm
·Mediacom
·FrontierNet Intern..
| reply to OldCableGuy
said by OldCableGuy :
Why would you have anyone besides yourself do any of the wiring??? At that point I had been out of town for about 2 weeks and the wife was the only one home and she was bored watching the same 3 kids DVD's all the time. Plus I believe that it was required for the dish home protection plan. I'm not saying I couldnt have done it better, but just that I wasnt home and wasnt going to be coming home for a couple more weeks. |
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OldCableGuy
@mchsi.com | reply to basenji
My understanding was that their analog channels go up to 114 and that their internet and digital is above that... which would have to make it 1400. But I am not completely sure, so I'd be interested in what you find out... |
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burner50
Pinlifter
Premium,VIP
join:2002-06-05
EN22wm
·Mediacom
·FrontierNet Intern..
| nah... analog channel 114 is around 730 - 740 mhz and It is RF Suicide to have their internet and digitals above that, but i guess that would explain the quad shield cable everywhere...
Certainly not a 1400 mhz system
I agree maybe 860... |
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