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drr
@grm.net
| reply to Turbocpe
Re: [Cable TV] Des Moines - Headend issues & Mediacom's Response
Sir,
in an effort to see if anyone else had internet issues in WDM, i saw your post on the tv cable. I have had those similar problems since June. I have the digital cable box, but I have other TVs which are not hooked up to the box. Here's what I can tell you..
1) my digital cable box and tv's without the cable box behave the same, although it is more exagerrated on my tv with the cable box
2) for about 8 days about 2 weeks ago, sunspots effect channels 2-78. couldn't tell you why, but they do, and it happens every year. (of course, my problem has been since June, so its not the sunspots).
3) channels 2-78 are now digital, even for you. What that means is they come into mediacom as digital. For instance, i can now see pixellation on tv's that are not hooked into the cable box. It is analog going into your tv. But digital going into mediacom's infrastructure. hence, the problem is on their side, not the wiring in your house.
4) Mediacom has little to zero communication between the call center and their actual offices in DM. I learned that b/c techs coming to my house had a clue, whereas techs in the call center repeatedly told me that they are not told what new hardware is getting put in (for example, a new node getting put in on the west side. I finally learned its not, which is hilarious b/c they are overloaded, which various techs have admitted).
Quite honestly, most people do not report these types of problems, because when you think about, with a minimum hold time of 25 minutes just to get thru to the call center who will do nothing but send a tech to your house, is not worth the hassle.
If you want results, or if you want to be sure they know, walk right into their office on Ingersoll, and demand to see a tech supervisor, and inform them of the problem. Trust me, they will let you do this, though they may give you a hard time.
I hope this helps and lets you know you aren't alone. Also, be sure to DEMAND credit. And fight them every step of the way if you have to. But really, the call center handling credits is much easier to work with.
good luck | |
wardfan
join:2007-08-14
Moline, IL
 ·Mediacom
| said by drr :
2) for about 8 days about 2 weeks ago, sunspots effect channels 2-78. couldn't tell you why, but they do, and it happens every year. (of course, my problem has been since June, so its not the sunspots). FYI it's not sunspots, it's actually the angle of the sun, it shines directly on the satellites and "blinds" the dishes. There's no way it could be sunspots BTW, they are even more unpredictable then Mediacom's phone service. | |
burner50
Pinlifter
Premium,VIP
join:2002-06-05
EN22wm
·Mediacom
 ·FrontierNet Intern..
| said by wardfan  :said by drr :
2) for about 8 days about 2 weeks ago, sunspots effect channels 2-78. couldn't tell you why, but they do, and it happens every year. (of course, my problem has been since June, so its not the sunspots). FYI it's not sunspots, it's actually the angle of the sun, it shines directly on the satellites and "blinds" the dishes. There's no way it could be sunspots BTW, they are even more unpredictable then Mediacom's phone service. Sun outages happen on random "blocks" of channels but only 2x per year and usually gets fuzzy then goes completley out then get fuzzy and is normal.
the sun lines up behind the orbital satellite and the radiation oerpowers the RF radiation from the satellite so the terrestrial sat cannot recieve anything but the un radiation...
not sunspots... »en.wikipedia.org/wiki/Sun_outage | |
wardfan
join:2007-08-14
Moline, IL | Funny, that's exactly what I said. | |
burner50
Pinlifter
Premium,VIP
join:2002-06-05
EN22wm | yep... kinda..
but my explanation decribes the symptoms and gives a probable occurence count | |
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