Geeko
| Dont Agree
I strongly do not agree to the comments about the tech support. Bell's Tech support is one of the Best tech support. Regarding the Powercycling etc etc its just the normal procedures they have to follow like any other ISP's. They pinpoint the solutions to the problems exactly and courtiesly and patiently help the customers.. |
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travisc
join:2001-11-09
Port Perry, ON | LOL
You must be a new brand of shill, the Ostrich Shill. |
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adisor19
join:2004-10-11 | reply to Geeko
AHAHAHAHAHAH dude, that's either REALLY GOOD sarcasm or you're just a sad sad soul...
Adi |
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newf7
join:2007-09-11
Brampton, ON
| reply to Geeko
said by Geeko :
I strongly do not agree to the comments about the tech support. Bell's Tech support is one of the Best tech support. Regarding the Powercycling etc etc its just the normal procedures they have to follow like any other ISP's. They pinpoint the solutions to the problems exactly and courtiesly and patiently help the customers..
You owe me a keyboard. When I saw that, I laughed so hard coffee spewed out my nose.
Seriously though, I've dealt with support people from, probably, fifty companies, over more than thirty years and, IMNSHO, for BS' tech support to get any worse, they'd have to hire dead people...no, wait...I take that back...dead people would be an improvement.
So far as them "pinpoint(ing) the solutions to the problems exactly" is concerned, I had a problem connecting, when I started with BS, and they couldn't "pinpoint the solution to the problems exactly" even after I told them what it was.
To give credit where it's due, though, they were courteous...when they weren't leaving me on hold for half an hour, hanging up on me, lying to me or wasting my time by telling me the problem was my OS when a ten year old knew better. They were, also, patient...oddly so...reminded me of my uncle's cattle. |
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NiteHawk0
join:2007-10-23
Upsala, ON
1 edit | reply to Geeko
If you think Bell's tech support is one of the best, I would hate to see what you call poor tech support.
When I first started using Bell as my ISP, the tech support was still here in Canada, and it was good, available 24/7. Now that it has been outsourced over seas, it is brutal to say the least. If you have a problem after a certain time of day, you better have an interpreter close by IF you actually get to talk to someone over there. Countless times I have tried reaching them, and get the same recorded message "All of our representatives are busy assisting other customers, please continue to hold." After listening to elevator music for fifteen minutes, it is obvious no one is there to provide assistance.
Secondly, they used to have a second line of support if the first person was unable to solve the problem. Now, they just pass you on to someone who is equally inept as they are, and you go through the same steps all over again.
I live in a rural area, and Bell is the only game in town if you want high speed internet service. Unfortunately, Bell is aware of this, so they have adopted a take it or leave it attitude. To say Bell's tech support is top tier is down right laughable. |
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Pashune
Inhaling at 675 KB per sec.
Premium
join:2006-04-14
Gautier, MS
 ·CableOne
 ·AT&T Southeast
| Yeesh. Sounds similar to what I had to go through in calling Bellsouth/AT&T support, though I did a bit of yelling here and there =] I still got no where though. At this point, I had signed up on DSLR, posted in the Bellsouth (Now AT&T Southeast) forums; I told them my problem, it couldn't be fixed from his side, so he dispatched a tech. =]
I'm glad I don't have to call them anymore... |
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christechsupport
@sonotechnique.ca
| i work tech support...NOT FOR BELL...i called because my internet was down just to see what they do....for godsake..SPEAK ENGLISH....he was asking me stuff and i was like please repeat that sentence....then i asked him if i used a Dynamic or Static IP...he couldnt answer me....WTF...in the end i reset my TCPIP...u know the old netsh command and it worked after 35 mins on hold...and 15 mins of not knowing what the heck he was saying i fixed the problem myself...i know...i shouldnt have even called...but being in the same line of work i wanted to see what they do...which is nothing...if i did that i would get shitcanned so fast...
anyways...eeF you bell....and your fuckin shitty tech support! |
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