Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs: 
| Huh?
"The company is saying that this is a billing error and that those who oppose the charge will have it remedied."
Does that mean that those who don't oppose it, won't have it remedied?
Hopefully they'll be going back on their own and fixing this.
As for their customer service issues after the sunrocket exploded in mid air...I'd probably cut them some slack on that. Something that big and unexpected would be difficult for any company to absorb the remnants of, much less a smaller one like theirs.
My biggest complaint with them is their overall business model which is too much like Sunrockets and which raises questions as to whether they can survive when the upfront fees paid in advance dry up.
I think that folks need to ask themselves..how can a Vonage have to charge what they do..and still not make money and even break even..but along comes these others who supposedly can?
The "magic" might just be in those yearly fees paid in advance.
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic! |
|
dcurrey
Premium
join:2004-06-29
 ·ViaTalk
| This was no billing error. Brendan clearly says he intended to charge the Free year the fees all along. Despite the fact the accounts were purchased long before the fees went into effect and despite he promised all prepaid accounts will be honored. 1 year later that changes to All account will be billed after the 1 year grace period.
Now he is doing damage control. Offering anyone that feels the contract was broken can get the fees refunded. If you try this you still get the runaround from Viatalk staff. My PM to CEO and trouble tickets so far have gone unanswered.
He should honer what he said and just refund everyone effected. Not just the want that complain about it.
This is prepaid service that is not truly prepaid nor price locked in. |
|
chakey
Premium
join:2004-06-14
Gladstone, NJ
clubs:
 ·Verizon FIOS
| reply to Rick
They will survive as long as their parent company, HostRocket, can afford to keep them around. I would not count on them being as easily sunk as Sunrocket. If they stop doing business, it will likely be because HostRocket no longer thinks they are a viable venture. |
|
GreggE
Thinking - Thinking
Premium
join:2003-06-01
Mid Tenn
| reply to Rick
said by Rick  :"The company is saying that this is a billing error and that those who oppose the charge will have it remedied." Does that mean that those who don't oppose it, won't have it remedied? Yes, that's exactly what it means. If you don't call in you get nothing but a monthly bill for a prepaid contract. From what others have posted, you have to call into CS, argue with them for a few minutes and then send them a link to his post on this forum. After you have jumped through this ring of fire to get the fee reversed, you can start your plan of attack for next month to do the same. (I'm sure it will accidentally happen again)
VT added these fees to people that should have been exempt as well as some that had prepaid the fees. I sent in a ticket about a charge in July and it took until October to answer back. I sent one in for this "mistake" as well but by the time they read it, I'll have waited on hold and canceled my remaining contract. I tried calling the other day and I was #94 in line and after 30 minutes on hold, their glorious system hung up on me.
I will eat the 50% penalty at this point because of this "billing error". I just don't use that phone enough to justify this new charge on a prepaid contract. It's not that I'm bitter - but when I prepay for something during a specified timeframe, it should cover everything during the time I have purchased through. The whole point of paying an upfront cost (other than a discount) is to avoid any monthly fees. Well I thought anyway  |
|
RARPSL
join:1999-12-08
Suffern, NY
| said by GreggE :It's not that I'm bitter - but when I prepay for something during a specified timeframe, it should cover everything during the time I have purchased through. The whole point of paying an upfront cost (other than a discount) is to avoid any monthly fees. Well I thought anyway More importantly, it is to pay for service prior to delivery (and thus before the company has earned its charges) with the promise from the company that any changes they make in month-to-month fees will be considered to be waved and paid-in-full in exchange for access to the unearned money that the prepaid fees represent (ie: That you have loaned the company in exchange for their not yet delivered service). |
|
koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs: | reply to dcurrey
Is ViaTalk refunding the $2.50 to prepaid customers or not? |
|
