dcurrey
Premium
join:2004-06-29
 ·ViaTalk
| reply to Rick
Re: Huh?
This was no billing error. Brendan clearly says he intended to charge the Free year the fees all along. Despite the fact the accounts were purchased long before the fees went into effect and despite he promised all prepaid accounts will be honored. 1 year later that changes to All account will be billed after the 1 year grace period.
Now he is doing damage control. Offering anyone that feels the contract was broken can get the fees refunded. If you try this you still get the runaround from Viatalk staff. My PM to CEO and trouble tickets so far have gone unanswered.
He should honer what he said and just refund everyone effected. Not just the want that complain about it.
This is prepaid service that is not truly prepaid nor price locked in. |
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koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs: | Is ViaTalk refunding the $2.50 to prepaid customers or not? |
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