poolek
join:2003-11-04
Austin, TX
 ·RoadRunner Cable
 ·AT&T U-Verse
 ·ViaTalk
 ·AT&T Yahoo
| Things are a changing...
I've been a customer for a couple of years and have always been very pleased with the service. It's been stable, feature rich and the price is great.
The last couple of months haven't been so hot, though. Stability hasn't been up to par, the discount you get for referring people to the service turns out to not be so much of a discount after all, and now these silly billing snafus.
My biggest concern is that if their billing system and controls are so lax that it can't determine who owes and who doesn't - who has paid and who hasn't - etc - then how secure is it? A charge of $2.50 a month is a annoying - having someone steal my credit card info because Viatalk is running a second-rate billing operation is a real pain.
I hope these are just growing pains and they get back to being the same boring, dependable provider they were the first couple of years I was with them. If not, I think I'll find a different solution when my renewal is up next June. |
