 GreggEThinking - ThinkingPremium
join:2003-06-01
Mid Tenn | reply to Rick
Re: Huh? said by Rick:"The company is saying that this is a billing error and that those who oppose the charge will have it remedied." Does that mean that those who don't oppose it, won't have it remedied? Yes, that's exactly what it means. If you don't call in you get nothing but a monthly bill for a prepaid contract. From what others have posted, you have to call into CS, argue with them for a few minutes and then send them a link to his post on this forum. After you have jumped through this ring of fire to get the fee reversed, you can start your plan of attack for next month to do the same. (I'm sure it will accidentally happen again)
VT added these fees to people that should have been exempt as well as some that had prepaid the fees. I sent in a ticket about a charge in July and it took until October to answer back. I sent one in for this "mistake" as well but by the time they read it, I'll have waited on hold and canceled my remaining contract. I tried calling the other day and I was #94 in line and after 30 minutes on hold, their glorious system hung up on me.
I will eat the 50% penalty at this point because of this "billing error". I just don't use that phone enough to justify this new charge on a prepaid contract. It's not that I'm bitter - but when I prepay for something during a specified timeframe, it should cover everything during the time I have purchased through. The whole point of paying an upfront cost (other than a discount) is to avoid any monthly fees. Well I thought anyway  |
 RARPSL
join:1999-12-08
Suffern, NY | said by GreggE:It's not that I'm bitter - but when I prepay for something during a specified timeframe, it should cover everything during the time I have purchased through. The whole point of paying an upfront cost (other than a discount) is to avoid any monthly fees. Well I thought anyway More importantly, it is to pay for service prior to delivery (and thus before the company has earned its charges) with the promise from the company that any changes they make in month-to-month fees will be considered to be waved and paid-in-full in exchange for access to the unearned money that the prepaid fees represent (ie: That you have loaned the company in exchange for their not yet delivered service). |
