newf7
join:2007-09-11
Brampton, ON
| reply to Geeko
Re: Dont Agree
said by Geeko :
I strongly do not agree to the comments about the tech support. Bell's Tech support is one of the Best tech support. Regarding the Powercycling etc etc its just the normal procedures they have to follow like any other ISP's. They pinpoint the solutions to the problems exactly and courtiesly and patiently help the customers..
You owe me a keyboard. When I saw that, I laughed so hard coffee spewed out my nose.
Seriously though, I've dealt with support people from, probably, fifty companies, over more than thirty years and, IMNSHO, for BS' tech support to get any worse, they'd have to hire dead people...no, wait...I take that back...dead people would be an improvement.
So far as them "pinpoint(ing) the solutions to the problems exactly" is concerned, I had a problem connecting, when I started with BS, and they couldn't "pinpoint the solution to the problems exactly" even after I told them what it was.
To give credit where it's due, though, they were courteous...when they weren't leaving me on hold for half an hour, hanging up on me, lying to me or wasting my time by telling me the problem was my OS when a ten year old knew better. They were, also, patient...oddly so...reminded me of my uncle's cattle. |
