| Bell Sympatico Crooks I have been with SYMPATICO for nine years. I don't have plastic so I can't leave and they will not let me cancel my account.
1, I changed my phone number and reported it to Sympatico as instructed.
2 8 months later (2 weeks ago, I all of a sudden lost my phone line and my highspeed access - (and they have been withdrawing thier fee regularly btw.)
3. I call Bell Telephone to report the loss of my phone line. They send a technician in two days.
4. The technician has to go to the sub station to figure out what is wrong
5. The technician comes back and tells me Sympatico cut my phone line
(the technician is very very pissed off)
6. The technician calls SYMPATICO, he give SYMPATICO SHIT, he passes the phone over to me and tells me not to talk to him.
7 Sympatico tells me I need a new modem and to take my old one back to Teleboutique.
8. Sympatico sends me a new 2Wire modem, but with no cables or filters, The packing slip says there are 3 filters, spliter, 4 conducter tel cable, ethernet wire in the box which there are not. I call and complain
9. They mail me two cd pouches by mail each with 1 filter, 1 splitter, 1 ethernet cable, not 4 conducter tel cable. So I scrounge up my own
9 Sympatico tells me that my service will be restored after midnight on the 17th of Oct after midnight.
10 Nothing happens on the 18th of October.
11. SYMPATICO tells me it is going to working by Sunday, 21st
12 I still don't have any service on the 22nd, Monday
13. Yesterday I call and complain, they tell me that my service will be working after midnight Monday, 22.
14 It is now Tuesday morning the 23 and my DSL light is still blinking. My phones are all filtered now.
15 there is no answer at Sympatico tech support 310 surf.
I am still paying for service I don't have, plus for 8 months they were charging me for service on a telephone line that didn't exist.  |
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| If I were you, I would make the issues known in either of these two places so as to get it all sorted out once and for all:
1. Sympatico's forum:
»www.supportcommunity.sympatico.c···list.jsp
2. DSLR's Sympatico Direct forum (you need to reg on DSLR):
» Bell Canada Direct
They should fix you up once and for all via any of these two escalation routes.
Also, make sure to get a ticket number and also make sure to state that you do not want to pay for their frig up's. Insist on a month credit or more till they fix it. You should get it. But you have to be vocal about it.
But yup... been through this as well.... |
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| thanks,
well, on the 24th my phone went dead again!! I had to call Bell Telephone that night to send over a repair technician again on the 25th again they had to go to the substation.
The second Bell technician, (after asking me how my DSL service was working LOL) not Sympatico, got my dsl working and then I got a call from Kevin Crull's office, Sympatico telling me they were working on it.
thanks for the references! |
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1 edit | as an update, November 6th
Sympatico sent me two new modems, not just one, then they quadrupled my billing and the billing office told me that I had upgraded my service. They withdrew 4 times my original bill from my checking accunt and now have they not just screwed up my high speed service they have totally ukedfaed my checking account as well.
I DID NOT want an UPGRADE to MY SERVICE, I DID NOT ORDER AN UPGRADE MY SERVICE, Sympatico did not tell me they were upgrading my service, SYMPATICO ARBITRARILY UPGRADED MY SERVICE WITHOUT TELLING ME OR ASKING ME or informing me there was going to be a quadroupled service fee.
I wanted only that they restored the ruptured service they already caused. (see above)  Off to Quebec Consumer protection again.
You are looking for ISP provider? STAY AWAY FROM BELL SYMPATICO MSN you will save yourself a ton of service cuts, phone line cuts, headaches, passive aggression to keep you in service and unauthorized withdrawls |
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| My phone service and my Sympatico service was cut off again on November the 14th and again I had to call Bell Canada to come in to restore my phone. If I hadn't called myself they would have done nothing about it.
I have forwarded a CC of my latest letter to Mr. Crull to CBC's Market Place and Quebec Consumer Protection as well as to a Quebec MNA. I am living on a disability and I believe that Bell Canada is using this scenerio to force me to have my service upgrades as now the Bell Business office have deceptivly forced me to upgrade to wireless at 3 times the price that I was originally paying. |
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| reply to Bell_Abused
Re: Bell Sympatico Crooks | 3rd Service Rupture Bell and Sympatico cut off my telephone service and Sympatico service a 3rd time on November the 14th. I had to call in Bell Repair service again. If I hadn't Bell would again just ignored my service rupture.
I sent Mr. Crull's office another email to this end. I got called back by three different people in his office and then another a Mr. Ouimet or a Mr. Ouimar who told me that he was sorry and that the money would be put back in my chequing account. But he never did. I have his phone number.
What the business office has done has forced me into a higher charged internet service with this scenario that I can neither afford or use. I am pre-retired living on a rudimentary restricted disability.
I have forwarded an email to Mr. Crull's office to this effect, I have also sent a cabon copy to CBC's Market Place and Government of Quebec MNA. If there is anyone that is filing a Civil Class Action suit against Bell Sympatico MSN count me in. |
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| Wow!
You are really getting jerked around here.
Yes, do contact Crulls Office again on Monday.
In the mean time, make a post in the forum:
»Bell Canada Direct
Maybe someone there can help you sort all this out.
...and good for you for Emailing and calling them and sticking to your guns on the issues. Many would have given up.
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| reply to Vrmeer_1
Also since your phone is being constantly disconnected, you have a right to complain to the CRTC about this.
Link:
»www.crtc.gc.ca/RapidsCCM/Register.asp?lang=E |
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| thanks 'Bell Abused'. I filed a complaint with the CRTC and posted same as suggested. Vrmeer_1  |
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| you got a reply in the direct forum in case you are not aware... |
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| thanks! Yes, I saw it. I received another phone call from Bell yesterday and this woman said she was going to take care of it. So, I just made sure I was polite. Thanks. Vrmeer_1 |
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