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Turbocpe
Premium
join:2001-12-22
IA
1 edit | reply to drr
Re: [Cable TV] Des Moines - Headend issues & Mediacom's Response
said by drr :
my cable franchise authority seems to be completely clueless that they have any authority with mediacom. In fact, I don't even think they know that they can put pressure on mediacom. Makes it silly.
Last time I called them, they said "call the FCC." (which, its not an fcc matter, its a franchise authority matter.) So then I call the FCC for kicks, "call your local franchise authority." Great. Bureaucracy at its finest, and mediacom fits right in.
These issues aren't getting better. This morning a chunk of channels continuously kept freezing up, then going totally off-air. One occurrence had all the following channels off-air for nearly 2 hours, in one occurrence.
DRR, can you state what franchise authority is listed on your bill? I thought Des Moines and West Des Moines were actually different.
This morning (10/25), the following channels repeatedly kept going out:
02
23
24
28
29
30
31
32
33
35
36
37
40
42
44
45
47
78
49
50
52
54
55
57
67
70
72
40
41
44
45
47
48
49
50
52
53
54
55
It started around 4:39AM, then again at 4:49AM, again after 5:00AM, again around 5:18AM. Then, around 5:29AM those channels went off-air and remained off-air until 7:06AM. That's nearly 2 hours that the above channels were totally off-line.
Just before they would go off-air, they start breaking up, freezing, then go totally off-air. It has been occurring to the following channels for a few minutes at a time.
That looks like a lot, and is, but interesting it's not the entire 2-78 channel lineup. All channels between 3 and 16 are OK, and the entire block in the 60s is OK, as well as a few channels in between the ones listed above (like channel 51 - TV Land is not affected).
During the time that the above channels were off-line, the following channels were working normally:
03
04
05
06
07
08
09
10
11
12
13
15
16
18
19
20
21
22
34
39
43
45
47
48
51
60
61
62
63
64
65
66
68
70
73
74
75
76
78 | |
marigolds
Gainfully employed, finally
Premium,MVM
join:2002-05-13
Saint Louis, MO
| reply to tsduke
LFAs are what the government and people make them to be.
If the LFA is a county, it is going to be tough to get much done because it is hard to get a county board to listen.
If the LFA is a city, pressure the council. Just show up and tell them about your issue and how the administrative staff was unable to solve it.
You can actually get some help by contacting a city with a competent LFA (Cedar Rapids, Iowa City, North Liberty, Muscatine, Cedar Falls, Ames) and perhaps asking them to right you something very brief about how they would handle the situation.
I don't know why WDM and DM are so incompetent, but sadly they are. I think they forget sometimes that they are city governments who need to deal with city issues and not just extensions of the state government.
Just remember that your worst case scenario is that the city council appoints you to do something. The Mediacom government reps are actually pretty good guys and seem to be just as annoyed with incompetent LFAs as the citizens are; they would much rather people lodge 1000s of resolved complaints than 1000s of people simply cancel their account because Mediacom drops the ball and then the city drops it too.
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tsduke
Premium
join:2006-03-04
Waterloo, IA | reply to marigolds
Frachise authorities are a joke. Call the number for Waterloo and they don't enven know who to direct you to. | |
marigolds
Gainfully employed, finally
Premium,MVM
join:2002-05-13
Saint Louis, MO | reply to drr
Is your LFA a city, county, or other entity? | |
drr
@drake.edu
| reply to Turbocpe
my cable franchise authority seems to be completely clueless that they have any authority with mediacom. In fact, I don't even think they know that they can put pressure on mediacom. Makes it silly.
Last time I called them, they said "call the FCC." (which, its not an fcc matter, its a franchise authority matter.) So then I call the FCC for kicks, "call your local franchise authority." Great. Bureaucracy at its finest, and mediacom fits right in. | |
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