marigolds
Gainfully employed, finally
Premium,MVM
join:2002-05-13
Saint Louis, MO | reply to drr
Re: [Cable TV] Des Moines - Headend issues & Mediacom's Response
Is your LFA a city, county, or other entity? |
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tsduke
Premium
join:2006-03-04
Waterloo, IA | Frachise authorities are a joke. Call the number for Waterloo and they don't enven know who to direct you to. |
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marigolds
Gainfully employed, finally
Premium,MVM
join:2002-05-13
Saint Louis, MO
| LFAs are what the government and people make them to be.
If the LFA is a county, it is going to be tough to get much done because it is hard to get a county board to listen.
If the LFA is a city, pressure the council. Just show up and tell them about your issue and how the administrative staff was unable to solve it.
You can actually get some help by contacting a city with a competent LFA (Cedar Rapids, Iowa City, North Liberty, Muscatine, Cedar Falls, Ames) and perhaps asking them to right you something very brief about how they would handle the situation.
I don't know why WDM and DM are so incompetent, but sadly they are. I think they forget sometimes that they are city governments who need to deal with city issues and not just extensions of the state government.
Just remember that your worst case scenario is that the city council appoints you to do something. The Mediacom government reps are actually pretty good guys and seem to be just as annoyed with incompetent LFAs as the citizens are; they would much rather people lodge 1000s of resolved complaints than 1000s of people simply cancel their account because Mediacom drops the ball and then the city drops it too.
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