republican-creole
Search:  

 
theme to white backgroundlet page decide theme
HomeFind ServiceReviewsISP NewsFAQsForumsToolsDatabaseAbout 
 
   All ForumsHot TopicsGallery






how-to block ads


 
Forums » Comcast Calls Throttling Reports 'Gossip' » um..
Share Topic:
RSS topic:
toggle:
flat / full
normal / watch
Post a:
Post a:
Comcast spokesman is MIA »
« GO Scumcast!!!  
smcallah

join:2004-08-05
Home

Re: um..

You assume they lie.

The better assumption is that the engineering and operations group doesn't tell all or any of the CSR's what they are doing at any time.

CSR's generally only need to know that something is broken and that it is being fixed so they can relay that to customers. CSR's are not told what new devices are policies are being placed in the network, as there is no reason for them to freely give that information out to most customers. Especially when the average CSR will not even know what any of it means, so they'll just BS a customer with it anyway.

This CSR is probably just responding in a way that shows they are not told of these types of network changes. And if Comcast is trying to keep their Sandvine implementation quiet, then the last employees they are going to tell are going to be ones that talk directly to customers every minute of the day.
permalink · 2007-10-24 11:00:21 · Print · Reply to this

swhx7
Premium
join:2006-07-23
Elbonia
·RoadRunner Cable

1 edit

Re: um..

So either the tech people, PR people and executives don't coordinate to get their story straight; or one part of the company conceals things from another to deceive the public.

Consider this whole episode of packet-forging and contradictory and evasive explanations, together with Comcast's reputation for poor service - outages, missed appointments, bungled installations and so on. (Edit: not to mention the notorious secret caps.)

What it all points to is that there's something wrong with Comcast's corporate culture. It looks like a dysfunctional company. It's big and profitable because of local monopolies. If it had to compete it would either improve or be beat out by ISPs that treat customers better.
permalink · 2007-10-24 11:10:46 · Print · Reply to this
Forums » Comcast Calls Throttling Reports 'Gossip'Comcast spokesman is MIA »
« GO Scumcast!!!  

Saturday, 28-Nov 13:37:27 Terms of Use | Privacy Policy | Hosting by www.nac.net - DSL,Hosting & Co-lo | feedback | contact
over 10 years online! © 1999-2009 dslreports.com.
page compression OFF
Most commented news this week
· [122] Time Warner Cable Fires Broadside At Broadcasters
· [112] New AT&T Ad Campaign Hits Back At Verizon
· [96] Apple Joins AT&T Verizon Snark Fest
· [87] New Bill Takes Aim At Higher Verizon ETFs
· [75] TiVo Sees Record Customer Losses
· [70] Verizon CEO: Hulu Will Be Dead Soon
· [69] In-Flight Internet Headed For Bumpy Landing?
· [62] Thanksgiving Open Thread
· [60] Weekend Open Thread
· [40] EFF Wages War On Fine Print
Most people now reading
· 3.x Feral Druid - Bear Tanking Guide [World of Warcraft]
· Windows 7 boot manager editing questions [Microsoft Help]
· Whats the big deal about being "Old School"....? [World of Warcraft]
· Why would I want an e reader? [General Questions]
· Back to Comcast - Life Sucks Again - Montgomery County, MD [Comcast Cable TV]
· Using AirMax to provide triple play services? [Wireless Service Providers]
· [How to] Install Asterisk on an Asus WL-520GU router [VOIP Tech Chat]
· Using DIR-615 C1/3.01 with Trendnet TEW-652BRP in N Mode [D-Link]
· [Newsgroups] Newzleech down? [Filesharing Software]
· TPIA review by Electronic Box [Canadian Broadband]