| Welcome to America... This is all just regular states of business and standard operating procedure.
1. Lie to Customers, no business ever had any success telling the truth or dealing fairly with its customers or employees for that matter.
2. You will get told that competition and a free market place are the golden ticket to a bright beautiful life. Whoever told you that lies as neither exists. Actual competition in the broadband space is now and will continue to very limited.
a. The incidence of towns with two or more competing cable services is so rare as to be counted as statistical anomoly...bad data move along.
b. DSL covers so small an actual area that it doesn't effectively create a competitive environment to cable internet.
c. Fiber services are not interested in creating real competition in most of the country, FIOS, U-verse can practically be counted in the 2(a) point of being an anomoly for most the country.
In the end the lie that you want to compete and bring customer choice only converts to a half truth in like 1% of the entire country, yet another statistical anomoly.
3. The Government will be all to willing to lie on your behalf as well (Broadband Maps)
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| Well, corporate never told the floor agents that this was happening. In fact they sent out an email with "talking points" to answer customers questions that do say they do not filter.
What do you expect the average agent to say if they don't know the truth? Anyone short of the network engineers and the corporate overlords would be in the dark on this.
So please, don't take your anger out on the lowest level on the totem pole phone jockey. They have no knowledge of this and no power to change it. I never understand why people will call up and freak out on someone who is just trying to pay rent and usually does want to help you. Screaming at someone will probably make them want to hang up on you. I suppose you could go to comcast.com and find the corporate contact info and start calling there to complain, though I really have no idea how much that would help, if at all. |
