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Forums » Comcast Calls Throttling Reports 'Gossip' » um..
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Comcast spokesman is MIA »
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Thaler
Premium
join:2004-02-02
Encino, CA

reply to ztmike
Re: um..

Clearly they want their job. Their position isn't one to actually serve the customer. A CSR's job is to recieve the input from the customer, input it into their preform guide, and read off the resulting instructions from the screen. Once you start talking to the techs, then you might actually get somebody who knows what they're doing.
to forum · permalink · · 2007-10-24 13:00:54 · Reply to this

moonpuppy

join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
said by Thaler See Profile :

A CSR's job is to recieve the input from the customer, input it into their preform guide, and read off the resulting instructions from the screen.
I would guess a CSR's job is to keep someone from cancelling the service.

Maybe they need to hire the retention people from AOL.
to forum · permalink · · 2007-10-24 13:51:05 · Reply to this
Forums » Comcast Calls Throttling Reports 'Gossip'Comcast spokesman is MIA »
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