btharner
join:2007-10-25
Sunbury, PA
| Thanks for that number. We recently moved to a new home and was told our DSL service was ready on October 12. I hooked everything up and got no internet light at all on my modem. I called tech support and they had me do the standard things to no avail. I would call like 7-8 times over the next ten days, trying to tell them the problem had to be in the line somewhere, but they would not listen and insist on doing the same stupid things over and over. Finally, I searched the net (via dial-up) and found this forum with that number. I filed a complaint and a technician got back to me within two hours and the service was up and running shortly thereafter. Turns out there was a faulty circuit on their end. At least I got a free month for all my aggravation. |
