cacoPremium
join:2005-03-10
Whittier, AK | They will get it waived The equipment fee charge will be waived as a courtesy but ATT/Dish are under no obligation to do so. This happens all the time and what the rep. told her about taking it up with home insurance is correct. Sucks but, hey the rented the equipment not owned it.
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»www.seabee.navy.mil |
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| Every time I have had a billing issue with ATT/Dish, I have ended up dealing with Dish's billing department, not ATT's billing department. Was the customer actually talking to ATT or to Dish?? Just a question. |
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 CoronaIt's cool, I'm takin it backPremium
join:2000-03-14
Dallas, TX | Excellent question. |
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 DennisPremium,Mod
join:2001-01-26
Algonquin, IL
kudos:5 | reply to Austinloop
Actually I came here to ask the same question. Were they dealing with Dish or AT&T? Either way the situation needs to be resolved, as this behaviour is not allowable. |
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| reply to caco
Fuuny thing is that most home insurances have a provision to NOT pay for dishes. I tried that in Katrina to no avail. It was an excluded item. |
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