 pokesphIt Is Almost FastPremium
join:2001-06-25
Sacramento, CA
kudos:1
1 edit | back-peddle we all know AT&T and/or Dish Network was going to back-peddle on this as soon as it hit the news/web and look, they did.
Trying to save face, huh?
Edited to reflect dishnet as well. |
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Cod
join:2000-07-05
Kernersville, NC Reviews:
 ·RoadRunner Cable
1 edit | said by pokesph:we all know AT&T was going to back-peddle on this as soon as it hit the news/web and look, they did. Trying to save face, huh? How exactly did they back-peddle when they didn't do anything wrong? If you read the statement, it was quite obvious that Dish Network was the one who errored.  |
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| NSA! |
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Cod
join:2000-07-05
Kernersville, NC Reviews:
·RoadRunner Cable
| Oh yeah, forgot  |
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 morboComplete Your Transaction
join:2002-01-22
00000 | how could we ever forget? it's an ongoing national security... |
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 DaSneaky1Done wall to block them allPremium,MVM
join:2001-03-29
The Lou | reply to Cod
Re: back-peddle "...to cancel their bundled satellite TV and phone service"
AT&T has a face to save there. |
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pokesphIt Is Almost FastPremium
join:2001-06-25
Sacramento, CA
kudos:1 | reply to Cod
said by Cod:said by pokesph:we all know AT&T was going to back-peddle on this as soon as it hit the news/web and look, they did. Trying to save face, huh? How exactly did they back-peddle when they didn't do anything wrong? If you read the statement, it was quite obvious that Dish Network was the one who errored. Sorry.. I fixed it. I MENT both companies. |
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Reviews:
 ·AT&T U-Verse
| reply to pokesph
On the earlier thread concerning this issue, I did raise the question as to whether the offending CSR was with ATT or with Dish. The answer is now obvious. Given the stress that the customer was under, it is understandable that they did not snap that they had been transferred to Dish. Not sure that ATT's response was primarily saving face as it was to tell what really happened, but that may be lost to some on this thread. |
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| reply to Cod
Dish network sucks for customer service... |
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| reply to pokesph
I used to work for Earthlink, and unfortunately we had to do the same thing, well, actually I never had to, we outsourced sat. CS to the Phillipines (before it all went to Phil), but if you ever want to get out of a screwed up bill, just send a legal complaint, it's cheaper for the company just to credit the charges than to go into the legal system over it. |
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