 RickPremium,MVM
join:2001-02-06
Waterbury, CT | Apparently a problem here is the so called seamless way these companies (and some others in partnerships) operate.
It sounds like the customers phoned at&t..THOUGHT they were talking to At&t people..but were transferred instead to dish network people. Which, does make sense when you consider the service involved. But apparently it was never clear to the customer who they were actually talking to.
I guess in the world of call centers..that's not that unusual but in a case where something like this comes up..it does create confusion.
Anyways..it's good they straightened it out.
And lets hope all the fire victims get back on their feet soon.
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The Coyote captured the RR! Roadrunner Rick is now Comcastic! |
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| quote:
We spoke to AT&T spokesman Brad Mays, who investigated the incident. Mays says that after the couple called AT&T, they were transferred to Dish Network, and a Dish Network representative did not follow the disaster policy Dish has in place.
Why don't you go and filter some more BT traffic
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"In a fight between you and the world, bet on the world." - Franz Kafka |
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 morboComplete Your Transaction
join:2002-01-22
00000 | zing! |
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RickPremium,MVM
join:2001-02-06
Waterbury, CT | reply to GemSnake
said by GemSnake: quote:
We spoke to AT&T spokesman Brad Mays, who investigated the incident. Mays says that after the couple called AT&T, they were transferred to Dish Network, and a Dish Network representative did not follow the disaster policy Dish has in place.
Why don't you go and filter some more BT traffic You lost me on the point you're trying to make.
My point was that while AT&T was blamed for this initially in both the BBR report and the video they linked to..it was a dish representative they were talking to the whole time apparently.
As for filtering BT traffic, I think it's a great idea overall that some isp's might want to do that.
I realize it hampers people who want to steal the work of others without paying for it..(would that happen to sound like anyone you're familiar with?)..but so be it.
Isp's shouldn't be required to facilitate the theft of others copyrighted works.
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The Coyote captured the RR! Roadrunner Rick is now Comcastic! |
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| All them people in that area are billionares done said. |
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 ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | reply to Rick
After reading that, I felt a nasty little puke burp come up. |
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1 edit | reply to brooklynman4
said by brooklynman4:All them people in that area are billionares done said. you are so clueless. Yeah some areas had people with money in it not every area does. I guess if you lost everything you would retract.
You would one have to know the areas that burned, you may have a idea but you really don't. I have seen the dmamage both times in majority of the areas. You point at the 15-20 manshions that burned or were damaged but not the other 500+ blue colored people.
The area this guy lives in Ramona is the ranch Area Of older Ramona. SO yeah this guys is a Billionaire "NOT" |
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 ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3
 ·DSL EXTREME
| reply to Rick
said by Rick:I realize it hampers people who want to steal the work of others without paying for it..(would that happen to sound like anyone you're familiar with?)..but so be it. Isp's shouldn't be required to facilitate the theft of others copyrighted works. We really should get rid of DVDs too while we're at it. I mean, how else do those bootleg copies get out without copying the master media? Or those damn roads criminals are always driving on.
See? Baby out with the bathwater is not a decent way to manage anything. |
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| reply to Rick
You know, when you enter a partnership with another company, you expect them to do the right thing. In this case, ATT sold the service in connection with Dish Network and because of Dish Network's decision, ATT is attached to the bad decision.
Verizon used to resell DirectTV and had this happened to them, Verizon would be getting the blame.
With all that said, had Dish taken the suggestion of the homeowners, this would never have been a problem. Now, instead of waiting a couple of months for $300, Dish gets NOTHING!!! In addition, they got a whole lot of bad press that is all over the internet and the local TV stations. |
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