| Mistake I've worked in many companies, and most companies have in place a disaster policy. It's not good business to screw customers. When my area was hit by Hurricane Rita, I was sent a letter by Sprint saying I could postpone paying my bill for two months without penalty, and they gave me free roaming and promised to credit any overage fees if I went over my minutes. My credit card company, American Express, said I could postpone paying my credit card bill and they promised to credit interest charges and not charge me a late fee or "hit" my credit report. Oh yea, my local phone company was AT&T at the time. They offered to postpone paying my bill as well, along with Time Warner and the power company.
We have to remember, the couple was told they would be charged by a representative in a call center probably making less than $10 an hour. Chances are, that call center representative has less than one year experience taking calls, anyone who has ever worked in a call center knows they experience massive amounts of employee turnover.
You idiot liberals need to calm down. This wasn't a case where the CEO of AT&T laughed evilly as he said "Let's take their $300", it was a low-paid representative who didn't know better. I bet if they would of hung up and called back, they would of got a representative who would of known the policy of the company. Remember it's these big, "evil" businesses that put bread on the table of millions of American's homes. If they didn't make money, nobody would.
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The true patriot is motivated by a sense of responsibility, and out of self interest -- for himself, his family, and the future of his country -- to resist government abuse of power. He rejects the notion that patriotism means obedience to the state. |
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RayWPremium
join:2001-09-01
Layton, UT
kudos:1 | said by texans20:Remember it's these big, "evil" businesses that put bread on the table of millions of American's homes. If they didn't make money, nobody would. You were doing OK up until that last. Local businesses have a bigger affect on putting putting bread on most people's tables, assuming that nobody screws with the system. It is just that the big companies (and that includes the unions) make the headlines a lot more and are a lot more visible, and due to the nature of big businesses and the way they interlock nationally, they can mess up things a lot faster than any local business. Plus they can buy politicians a lot more readily due to war chests drawn from across the country instead of just locally.
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I am not lost, I find myself every time. |
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| reply to texans20
said by texans20:the couple was told they would be charged by a representative in a call center probably making less than $10 an hour. Chances are, that call center representative has less than one year experience taking calls, More likely an offshore call center paying $10 a day.
said by texans20:This wasn't a case where the CEO of AT&T laughed evilly as he said "Let's take their $300" More likely he laughed evilly a few years ago when he closed down the local call center, thinking of the billions it would save -- but wouldn't be reflected in rate reductions. Without thinking how distantly-removed operators may reflect badly on the company, having less knowledge of policies and procedures. |
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| reply to texans20
said by texans20:We have to remember, the couple was told they would be charged by a representative in a call center probably making less than $10 an hour. Chances are, that call center representative has less than one year experience taking calls, anyone who has ever worked in a call center knows they experience massive amounts of employee turnover. What about the supervisor who confirmed what the CSR said?  |
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RJ44
join:2001-10-19
Nashville, TN | reply to RayW
said by RayW:said by texans20:Remember it's these big, "evil" businesses that put bread on the table of millions of American's homes. If they didn't make money, nobody would. You were doing OK up until that last. Local businesses have a bigger affect on putting putting bread on most people's tables, assuming that nobody screws with the system. By what bizarre stretch of your imagination is AT&T *not* a local business? Where do you think they operate, in an alternate universe?
Sheesh. Think, people! |
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wh5916
join:2006-02-09
Newport News, VA | reply to texans20
said by texans20:We have to remember, the couple was told they would be charged by a representative in a call center probably I've worked making less than $10 an hour. Chances are, that call center representative has less than one year experience taking calls, anyone who has ever worked in a call center knows they experience massive amounts of employee turnover. Having worked in two call centers for the past 13 years, I heartily agree. This is clearly a case of an outsourced, half-trained, doesn't have a clue rep...and it's all too prevalent in the world of call centers. |
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RayWPremium
join:2001-09-01
Layton, UT
kudos:1 | reply to RJ44
said by RJ44:said by RayW:said by texans20:Remember it's these big, "evil" businesses that put bread on the table of millions of American's homes. If they didn't make money, nobody would. You were doing OK up until that last. Local businesses have a bigger affect on putting putting bread on most people's tables, assuming that nobody screws with the system. By what bizarre stretch of your imagination is AT&T *not* a local business? Where do you think they operate, in an alternate universe? Sheesh. Think, people! They have a local presence here, but they are a national company with the ability to draw funds from resources across the country. Kind of hard for most local companies that ONLY have a business presence LOCALLY.
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I am not lost, I find myself every time. |
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