jzoom6
join:2005-03-25
Orlando, FL
| Orlando Brighthouse slowdown
Well I tried searching on both Google and here, so my apologies if this is similar to other issues. Here is my tracert from earlier today:
C:\>tracert 69.12.98.40
Tracing route to 69.12.98.40 over a maximum of 30 hops
1 2 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 8 ms 7 ms 10 ms 209.231.95.24.cfl.res.rr.com [24.95.231.209]
4 11 ms 9 ms 10 ms gig0-0-0.orldflaabv-rtr1.cfl.rr.com [24.95.228.1]
5 19 ms 12 ms 12 ms 210.228.95.24.cfl.res.rr.com [24.95.228.210]
6 11 ms 11 ms 10 ms te-3-1.car1.Orlando1.Level3.net [4.79.116.137]
7 10 ms 9 ms 29 ms ae-11-11.car2.Orlando1.Level3.net [4.69.133.74]
8 46 ms 53 ms 53 ms ae-9-9.ebr1.Dallas1.Level3.net [4.69.133.70]
9 * * * Request timed out.
10 72 ms 72 ms 70 ms ae-7.ebr3.Atlanta2.Level3.net [4.69.134.22]
11 79 ms 86 ms 89 ms ae-2.ebr1.Washington1.Level3.net [4.69.132.86]
12 78 ms 89 ms 89 ms ae-71-71.csw2.Washington1.Level3.net [4.69.134.134]
13 77 ms 87 ms 90 ms ae-74-74.ebr4.Washington1.Level3.net [4.69.134.181]
14 83 ms 85 ms 89 ms ae-3.ebr4.NewYork1.Level3.net [4.69.132.94]
15 85 ms 89 ms 90 ms ae-74-74.csw2.NewYork1.Level3.net [4.69.134.118]
16 275 ms 221 ms 211 ms ae-21-79.car1.NewYork1.Level3.net [4.68.16.67]
17 83 ms 83 ms 84 ms SPEAKEASY-I.car1.NewYork1.Level3.net [63.209.170.246]
18 82 ms 87 ms 83 ms 69.12.98.40
Trace complete.
***********
Aside from the first jump with the router, and I did try it WITHOUT, the results are the same. What prompted me to be concerned was playing CS:S, my average pings for the last 4 months have been 40's. However, starting last week, they have been around 90-100. Also, general internet browsing, youtube videos, etc seem to take much much longer.
Any suggestions or tips? I've tried basic troubleshooting that I'm familair with, so I seem to have reached an impass. |
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sovere1gnty
join:2006-04-05
Lancaster, NY | Looks like problems with Level3. However, less than 100ms isn't bad. |
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jzoom6
join:2005-03-25
Orlando, FL | reply to jzoom6
As I found out from a line quality test, there was 75% loss at the Dallas hop. I'm assuming something broke or work is being done, because 2 weeks ago it was fine, but within the last week everything went to s***. |
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jzoom6
join:2005-03-25
Orlando, FL
| reply to jzoom6
ae-7.ebr2.Dallas1.Level3.net 70% Sent 70 Received 16
Something to that effect was in the test, just adding that on for any other input someone can provide.
I'm expecting that the best I can do is just sit and wait. Not suggesting my service isn't what I'm paying for now, but just hoping things would get back to the way they were before someone tripped on the power cord  |
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ageku
@bellsouth.net
| reply to jzoom6
Having the exact same problem in Daytona Beach through brighthouse/rr as well. Started the day before yesterday. I've since switched to my dsl line since ~100 ping to NYC is horrible, but I remember my tracerts being similar with the Dallas hops being inconsistant and timing out and other times just adding 50ms. |
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Jack4ofl
@rr.com | reply to jzoom6
I am also having the same issues as mentioned above.
The ping times have improved yet the download and upload speeds are still horrible when downloading or uploading from/to the New York area. |
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TW_GK
join:2005-05-04
Chatham, NJ
| It's been mentioned here before, dropped ping packets from a Level 3 router (or any router, for that matter) is nothing out of the ordinary. It doesn't mean anything is particularly wrong, it just means that specific router has pings set on a very low priority.
According to the first traceroute, 80 ms pings from Florida to New York aren't bad...not great...but not too bad. If anything, I would blame the increased ping times as a result of the path it took: Orlando to Dallas to Atlanta then up the East Coast. The trip from Orlando to Dallas then back to Atlanta will add to the ping times a bit. |
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Winter Park
@rr.com
| reply to jzoom6
I have had speed issues for the last two weeks. The connection has not died but trying to watch Youtube or anything that has videos even low quality are hard to do. The speeds average about 30 Kilo bytes down and spike up to 150Kilobytes. In other words buffering every 5 seconds. As soon as I hit one of their local speed tests its 10mbit so they say there is nothing they can do. These websites were working perfect 2 weeks ago and they are still working perfectly for a friend down the road on bright house... any ideas? |
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qkslvr221
@mindspring.com
| Same exact problem here guys. Just letting everyone know, it's not you, I just had my modem replaced and this is still happening.
Also, it seems worse on some sites than others, would you guys mind going to speedtest.net and running a test on the orlando server? My results are pretty embarassing to say the least.
400/497 Orlando
6870/468 Atlanta
Buddy down the street isnt having any problems with either. |
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Winter Park
@rr.com
| 
My speed test results are back up. But general web surfing still sucks. Cant break more than about 100K from youtube or others where I would normally get
7000 easy. |
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Ashcat
@rr.com
| reply to jzoom6
This is from Palmbay to Borlando
This is to Miami
And the last one is Texas
 |
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jcarerra
join:2007-06-13
Melbourne, FL
 ·RoadRunner Cable
| reply to jzoom6
Something absolutely is up in cfl.rr.com...as in WRONG. Sometime after 10/21, but on or before 10/24, my dl speed from the Orlando speedtest.net server dropped to around 1000kbps, often only 3 digits. Speed from Atlanta is 8000+.
I called tech support. They are idiots. Kept wanting to send somebody out. Obviously, since all is fine from Atlanta, my equipment is working fine. They could not comprehend that. How frustrating. |
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ageku
@bellsouth.net | reply to jzoom6
Agree, ever since then my roadrunner has been way slower than usual. I didn't notice it as much for web browsing but ping times were abysmal and upload was cut in half. I'm starting to wonder if I should start shopping for a new ISP. |
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OrlandoChris
@att.net
| reply to jzoom6
Thanks for the heads up guys. I too have noticed this. I just had my router give out and bought a new one and thought it may be that but this confirms it is not. I am getting like 450 dl and 350 up which is honestly ridiculous. It feels like dial up days again. I just got off the phone with RR and they say there is no outage currently. If this continues much longer I may consider DSL as I think (could be wrong) that they have dropped the contract requirement (stay for 12 months or else). |
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masterdave23
Premium
join:2002-11-21
Satellite Beach, FL
| reply to jcarerra
Yellow
TW-CENTRALFL
Road Runner will be conducting Planned Maintenance on the IP network. Subscribers in the affected area(s) may have no connection to the Internet or latency/slow connectivity during this maintenance window. Our engineers are working quickly to complete this maintenance. We apologize for any inconvenience this may cause. |
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rrice
join:2007-10-30
Casselberry, FL
| reply to jzoom6
i have ran another test and its still very low. if i run multiple tests and avg it out, it's still not where it should be. here's the 3 tests i just ran.
Also i noticed, each test had me originating from Oklahoma. WTH is that? that's a first for me using speed test. it's always had my coming form FL.
here's my tracert...
TraceRoute to 97.100.124.247 [247.124.100.97.cfl.res.rr.com]
Hop (ms) (ms) (ms) IP Address Host name
1 1 0 0 66.98.244.1 gphou-66-98-244-1.ev1servers.net
2 0 0 0 66.98.241.16 gphou-66-98-241-16.ev1servers.net
3 1 0 0 66.98.240.15 gphou-66-98-240-15.ev1servers.net
4 1 0 0 38.99.206.177 -
5 40 3 1 38.112.35.237 g4-0-0.core01.iah01.atlas.cogentco.com
6 170 203 114 154.54.5.201 p14-0.core02.dfw01.atlas.cogentco.com
7 6 6 6 154.54.2.98 t3-1.ccr02.dfw01.atlas.cogentco.com
8 6 6 6 154.54.6.62 t4-2.mpd01.dfw03.atlas.cogentco.com
9 7 6 6 154.54.11.50 twcable.dfw03.atlas.cogentco.com
10 6 6 6 66.109.6.178 ae-1-0.cr0.dfw10.tbone.rr.com
11 24 24 24 66.109.6.37 ae-1-0.cr0.atl20.tbone.rr.com
12 51 50 51 66.109.6.85 -
13 51 50 50 24.95.228.209 209.228.95.24.cfl.res.rr.com
14 51 51 51 24.95.228.86 gig3-0-0.orldflwrpk-10k2.cfl.rr.com
15 Timed out Timed out Timed out -
16 Timed out Timed out Timed out -
17 Timed out Timed out Timed out -
18 Timed out Timed out Timed out -
Trace aborted.
defiantly time to leave brighthouse and rr. i have never had luck with cable companies. |
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qwert9999
join:2001-06-27
Port Richey, FL
| reply to masterdave23
said by masterdave23  :Yellow TW-CENTRALFL Road Runner will be conducting Planned Maintenance on the IP network. Subscribers in the affected area(s) may have no connection to the Internet or latency/slow connectivity during this maintenance window. Our engineers are working quickly to complete this maintenance. We apologize for any inconvenience this may cause. LOL, they alway have that up. for tampa they have 5 yellows that say that. it's been like that foor the 7 months i've had rr. only the last one is dated and it's dated 5/2007. never marked completed. |
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jcarerra
join:2007-06-13
Melbourne, FL | reply to jzoom6
Speed from Orlando is up to around 2000 bps on 11/3/07...still way too low.
Is there any way to get money back from RR when they don't provide the level of service you pay for? |
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jcarerra
join:2007-06-13
Melbourne, FL | reply to jzoom6
Speed from Orlando is up to around 4000 bps on 11/5/07...still way below the advertised 7000. |
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Winter Park
@rr.com
| reply to jzoom6
I have been calling off and on for the last few weeks. I manage to get a $20 credit some times when I tell them how disappointed I have been the lately. Still having issues where my connection is flakey but some things come in fast and others do not. What the hell is going on?! |
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