Bell_Abused
join:2006-10-07
 ·Bell Sympatico
| reply to Vrmeer_1
Re: Bell Sympatico Crooks
If I were you, I would make the issues known in either of these two places so as to get it all sorted out once and for all:
1. Sympatico's forum:
»www.supportcommunity.sympatico.c···list.jsp
2. DSLR's Sympatico Direct forum (you need to reg on DSLR):
»/forum/sympatdirect
They should fix you up once and for all via any of these two escalation routes.
Also, make sure to get a ticket number and also make sure to state that you do not want to pay for their frig up's. Insist on a month credit or more till they fix it. You should get it. But you have to be vocal about it.
But yup... been through this as well.... |
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Vrmeer_1
join:2007-10-31
Longueuil, QC
| thanks,
well, on the 24th my phone went dead again!! I had to call Bell Telephone that night to send over a repair technician again on the 25th again they had to go to the substation.
The second Bell technician, (after asking me how my DSL service was working LOL) not Sympatico, got my dsl working and then I got a call from Kevin Crull's office, Sympatico telling me they were working on it. 
thanks for the references! |
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Vrmeer_1
join:2007-10-31
Longueuil, QC
1 edit |  as an update, November 6th
Sympatico sent me two new modems, not just one, then they quadrupled my billing and the billing office told me that I had upgraded my service. They withdrew 4 times my original bill from my checking accunt and now have they not just screwed up my high speed service they have totally ukedfaed my checking account as well.
I DID NOT want an UPGRADE to MY SERVICE, I DID NOT ORDER AN UPGRADE MY SERVICE, Sympatico did not tell me they were upgrading my service, SYMPATICO ARBITRARILY UPGRADED MY SERVICE WITHOUT TELLING ME OR ASKING ME or informing me there was going to be a quadroupled service fee.
I wanted only that they restored the ruptured service they already caused. (see above)  Off to Quebec Consumer protection again.
You are looking for ISP provider? STAY AWAY FROM BELL SYMPATICO MSN you will save yourself a ton of service cuts, phone line cuts, headaches, passive aggression to keep you in service and unauthorized withdrawls |
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Vrmeer_1
join:2007-10-31
Longueuil, QC
| My phone service and my Sympatico service was cut off again on November the 14th and again I had to call Bell Canada to come in to restore my phone. If I hadn't called myself they would have done nothing about it.
I have forwarded a CC of my latest letter to Mr. Crull to CBC's Market Place and Quebec Consumer Protection as well as to a Quebec MNA. I am living on a disability and I believe that Bell Canada is using this scenerio to force me to have my service upgrades as now the Bell Business office have deceptivly forced me to upgrade to wireless at 3 times the price that I was originally paying. |
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Vrmeer_1
join:2007-10-31
Longueuil, QC
| reply to Bell_Abused
Re: Bell Sympatico Crooks | 3rd Service Rupture
Bell and Sympatico cut off my telephone service and Sympatico service a 3rd time on November the 14th. I had to call in Bell Repair service again. If I hadn't Bell would again just ignored my service rupture.
I sent Mr. Crull's office another email to this end. I got called back by three different people in his office and then another a Mr. Ouimet or a Mr. Ouimar who told me that he was sorry and that the money would be put back in my chequing account. But he never did. I have his phone number.
What the business office has done has forced me into a higher charged internet service with this scenario that I can neither afford or use. I am pre-retired living on a rudimentary restricted disability.
I have forwarded an email to Mr. Crull's office to this effect, I have also sent a cabon copy to CBC's Market Place and Government of Quebec MNA. If there is anyone that is filing a Civil Class Action suit against Bell Sympatico MSN count me in. |
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Bell_Abused
join:2006-10-07
·Bell Sympatico
| Wow!
You are really getting jerked around here.
Yes, do contact Crulls Office again on Monday.
In the mean time, make a post in the forum:
»/forum/sympatdirect
Maybe someone there can help you sort all this out.
...and good for you for Emailing and calling them and sticking to your guns on the issues. Many would have given up.
 |
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Bell_Abused
join:2006-10-07 | reply to Vrmeer_1
Also since your phone is being constantly disconnected, you have a right to complain to the CRTC about this.
Link:
»www.crtc.gc.ca/RapidsCCM/Register.asp?lang=E |
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Vrmeer_1
join:2007-10-31
Longueuil, QC | thanks 'Bell Abused'. I filed a complaint with the CRTC and posted same as suggested. Vrmeer_1  |
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Bell_Abused
join:2006-10-07 | you got a reply in the direct forum in case you are not aware... |
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Vrmeer_1
join:2007-10-31
Longueuil, QC | thanks! Yes, I saw it. I received another phone call from Bell yesterday and this woman said she was going to take care of it. So, I just made sure I was polite. Thanks. Vrmeer_1 |
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