jhacker
join:2001-12-11
Peoria, IL
 ·Comcast
 ·Vonage
·Comcast Digital Vo..
| reply to jazzy01
Re: Unable to view BILLING page in web acct
For almost a week, I have been having problems accessing my entire account (billing, features, etc.) on their website. When I log in, I simply come to a page that says we are having problems accessing the page, and a link to 'help' which is of no use. The first few days, it was just an intermittent problem. Now, for the past three days I have been unable to access my entire account at all. I spent nearly an hour on the phone to India (or wherever they are) trying to fix the problem. They had me reset my password and change my user-id twice. None of it helped. Finally they gave a ticket number. I hope this is fixed soon, or else I'm cancelling. Luckily we're within the 60 day window. However, I'm afraid they're going to ding me on their clause for using over 500 minutes in two months. |
