| Just one more nail in Comcast's coffin... This is actually kind of funny.
I called Comcast a few days ago, but of course the support rep knew nothing about it (or so he said). I managed to get said rep's "supervisor" on the line, and I got exactly what was outlined in this memo, except for one line.
I had said, after he denied Comcast even uses traffic shaping, "So, you're saying that both the NY Times and the AP are lying?" (at this point, I didn't know just how many various sources had actually reported on this). He said, "No, I'm saying that those articles, along with any other articles that state we block BitTorrent traffic, are in error."
While not specifically deviating from the memo, it isn't exactly following those guidelines, either. |
| Comcast supervisors are rarely technical people, they're usually ex floor agents. Supervisor is a very glorified title anyway. Who you're usually takling to is a "senior" floor agent put into a mentor position. Above them would be actual supervisors who are more managers than anything else.
The sad fact is... those 3 tiers of people know nothing of what is going on behind the scenes. You'd have to talk to someone in a real decision making position in their Philly headquarters or a network engineer. Both of whom are impossible to get to, EVEN FOR THE MANAGERS.
You'd be better off calling the corporate #s listed @ comcast.com than trying to get anything from someone @ 1-800-COMCAST. |
