| cyberonic customer: anything to do with Level3 INACCESSIBLE!I have been a cyberonic customer for years, with no problems other than the big covad transition. However, starting last week I am unable access a number of IPs; for example : live365.com - no ping, no tcp connectivity.
I did a traceroute on live365.com and find:
traceroute to live365.com (216.235.95.145), 30 hops max, 40 byte packets
1 DD-WRT (192.168.0.1) 1.243 ms 1.038 ms 0.940 ms
2 h-74-0-32-81.snfccasy.covad.net (74.0.32.81) 1.783 ms 1.432 ms 1.790 ms
3 172.31.255.253 (172.31.255.253) 17.698 ms 20.201 ms 20.130 ms
4 192.168.35.65 (192.168.35.65) 12.429 ms 12.386 ms 11.258 ms
5 ge-6-5.car2.SanFrancisco1.Level3.net (63.211.153.201) 12.216 ms 11.557 ms 11.490 ms
6 ae-4-4.ebr2.SanJose1.Level3.net (4.69.133.158) 17.558 ms 13.864 ms 17.719 ms
7 ae-92-92.csw4.SanJose1.Level3.net (4.69.134.222) 17.532 ms 12.714 ms 17.729 ms
8 ae-43-99.car3.SanJose1.Level3.net (4.68.18.197) 14.369 ms 12.593 ms 12.769 ms
9 *
..etc
I *can* nodes 1-7 , but I *cannot* ping node #8:
$ ping ae-43-99.car3.SanJose1.Level3.net
PING ae-43-99.car3.SanJose1.Level3.net (4.68.18.197) 56(84) bytes of data.
Anyone know what's going on at level3 in San Jose??
I called cyberonic and they claim to not have anyone able to adress the problem until tomorrow (Monday Oct 29) :mad:
Basically ANYTHING going level3 is totally OFFLINE for me!!
(Other sites I cannot ping or http connect to) :
»level3.net
»cogentco.com
(Sites I CAN connect to with NO PROBLEMS whatsoever (no delays or other problems)
»yahoo.com
»google.com
»covad.com |
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| I said above that anything to do with Level3 is inaccessible - this was overly broad. In fact, I can access »google.com through level3 :
1 DD-WRT (192.168.0.1) 1.167 ms 1.013 ms 0.924 ms
2 h-74-0-32-81.snfccasy.covad.net (74.0.32.81) 1.884 ms 1.763 ms 1.661 ms
3 172.31.255.253 (172.31.255.253) 13.675 ms 12.715 ms 12.753 ms
4 192.168.35.65 (192.168.35.65) 11.444 ms 11.513 ms 10.827 ms
5 ge-6-5.car2.SanFrancisco1.Level3.net (63.211.153.201) 11.355 ms 11.185 ms 10.816 ms
6 ae-4-4.ebr2.SanJose1.Level3.net (4.69.133.158) 18.070 ms 25.303 ms 18.184 ms
7 ae-92-92.csw4.SanJose1.Level3.net (4.69.134.222) 12.147 ms 12.991 ms 16.450 ms
8 ae-42-99.car2.SanJose1.Level3.net (4.68.18.196) 12.375 ms 12.485 ms 12.540 ms
9 GOOGLE-INC.car2.SanJose1.Level3.net (4.79.43.146) 12.916 ms 12.374 ms 13.004 ms
10 209.85.251.98 (209.85.251.98) 13.885 ms 24.596 ms 18.204 ms
11 cf-in-f147.google.com (74.125.19.147) 12.888 ms 12.053 ms 13.034 ms
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1 edit | reply to ekoontz
I do not know but I can get to it fine from here in NC.....
Tracing route to live365.com [216.235.95.145]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms (deleted)
2 23 ms 26 ms 29 ms 172.31.255.253
3 24 ms 21 ms 25 ms h-67-101-95-77.atlngahp.covad.net [67.101.95.77]
4 20 ms 20 ms 21 ms ge-6-5.car2.Atlanta1.Level3.net [63.209.220.93]
5 22 ms 32 ms 35 ms ae-31-51.ebr1.Atlanta2.Level3.net [4.68.103.30]
6 34 ms 21 ms 32 ms ae-68.ebr3.Atlanta2.Level3.net [4.69.134.50]
7 52 ms * * ae-7.ebr2.Dallas1.Level3.net [4.69.134.21]
8 49 ms 53 ms 54 ms ae-78.ebr3.Dallas1.Level3.net [4.69.135.6]
9 76 ms 86 ms 75 ms ae-3.ebr2.LosAngeles1.Level3.net [4.69.132.77]
10 84 ms 74 ms 87 ms ae-78.ebr3.LosAngeles1.Level3.net [4.69.135.14]
11 81 ms 89 ms 90 ms ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
12 87 ms 89 ms 90 ms ae-73-73.csw2.SanJose1.Level3.net [4.69.134.230]
13 87 ms 83 ms 82 ms ae-23-79.car3.SanJose1.Level3.net [4.68.18.69]
14 84 ms 88 ms 96 ms LIVE365COM.car3.SanJose1.Level3.net [4.71.112.10
]
15 87 ms 84 ms 83 ms www.live365.com [216.235.95.145]
Trace complete. |
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| reply to ekoontz
DonBrady, thanks for your comment. I discovered another non-connectable site for me : www.cs.uoregon.edu. The interesting thing with that one is that although the traceroute goes through level3, it seems to get through level3's network with no problem:
$ traceroute www.cs.uoregon.edu
traceroute to www.cs.uoregon.edu (128.223.4.25), 64 hops max, 40 byte packets
1 192.168.0.1 (192.168.0.1) 4.669 ms 2.525 ms 1.283 ms
2 h-74-0-32-81.snfccasy.covad.net (74.0.32.81) 1.658 ms 1.689 ms 1.746 ms
3 172.31.255.253 (172.31.255.253) 19.994 ms 13.005 ms 23.351 ms
4 192.168.35.65 (192.168.35.65) 11.928 ms 13.250 ms 11.894 ms
5 ge-6-5.car2.sanfrancisco1.level3.net (63.211.153.201) 12.042 ms 13.036 ms 12.571 ms
6 ae-11-11.car1.sanfrancisco1.level3.net (4.69.133.153) 12.422 ms 12.788 ms 11.101 ms
7 ae-4-4.ebr1.seattle1.level3.net (4.69.133.150) 37.494 ms 35.854 ms 36.322 ms
8 ge-10-1.hsa2.seattle1.level3.net (4.68.105.71) 28.757 ms ge-10-2.hsa2.seattle1.level3.net (4.68.105.135) 28.378 ms ge-10-0.hsa2.seattle1.level3.net (4.68.105.7) 28.518 ms
9 nero-gw.level3.net (63.211.200.246) 32.132 ms 31.760 ms 31.630 ms
10 ptck-core2-gw.nero.net (207.98.64.138) 31.576 ms 33.663 ms 32.181 ms
11 eugn-core2-gw.nero.net (207.98.64.1) 33.852 ms 34.872 ms 33.678 ms
12 eugn-car1-gw.nero.net (207.98.64.165) 35.165 ms 52.445 ms 35.119 ms
13 * * *
14 ge-5-2.uonet1-gw.uoregon.edu (128.223.3.1) 36.438 ms 35.226 ms 34.528 ms
15 * * *
16 * * *
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| Anything at earthlink.net also completely inaccessible.
eugene-j-koontzs-computer:~ ekoontz$ traceroute www.earthlink.net
traceroute to www.earthlink.net (207.217.125.95), 64 hops max, 40 byte packets
1 192.168.0.1 (192.168.0.1) 1.137 ms 0.589 ms 0.506 ms
2 h-74-0-32-81.snfccasy.covad.net (74.0.32.81) 1.133 ms 0.984 ms 0.954 ms
3 172.31.255.253 (172.31.255.253) 12.892 ms 13.524 ms 24.156 ms
4 192.168.35.65 (192.168.35.65) 10.776 ms 11.065 ms 11.606 ms
5 192.168.253.141 (192.168.253.141) 11.675 ms 10.655 ms 11.013 ms
6 * * *
7 * * *
Cyberonic said they'd have something to tell me end of business today (monday). If they can't give me a reasonable explanation then, I am cancelling. |
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| I have no problem with holding Cyberonic responsible but you could also try posting on the Covad forum since may actually be a Covad network issue.
Your traffic does not go through any Cyberonic facilities. |
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| reply to ekoontz
Thanks Don, I will try contacting Covad through the forums here. |
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HAL6664
join:2003-01-15
Beverly Hills, CA | Vote with your wallet and go to a different provider. |
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 NeilStop All The Downloadin
join:2003-08-20
New York, NY | reply to ekoontz
I think there was a backhaul issue on Covad's network in this region. I'm told it's been resolved. ekoontz- are you still having this problem?
--
Quit signing your posts. Your name is right next to your post. This isn't Usenet. |
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| reply to ekoontz
My connection in Sacremento is very solid. I am not sure if routes to Level 3. |
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