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ekoontz

join:2007-10-28

cyberonic customer: anything to do with Level3 INACCESSIBLE!

I have been a cyberonic customer for years, with no problems other than the big covad transition. However, starting last week I am unable access a number of IPs; for example : live365.com - no ping, no tcp connectivity.

I did a traceroute on live365.com and find:

traceroute to live365.com (216.235.95.145), 30 hops max, 40 byte packets
 1  DD-WRT (192.168.0.1)  1.243 ms  1.038 ms  0.940 ms
 2  h-74-0-32-81.snfccasy.covad.net (74.0.32.81)  1.783 ms  1.432 ms  1.790 ms
 3  172.31.255.253 (172.31.255.253)  17.698 ms  20.201 ms  20.130 ms
 4  192.168.35.65 (192.168.35.65)  12.429 ms  12.386 ms  11.258 ms
 5  ge-6-5.car2.SanFrancisco1.Level3.net (63.211.153.201)  12.216 ms  11.557 ms  11.490 ms
 6  ae-4-4.ebr2.SanJose1.Level3.net (4.69.133.158)  17.558 ms  13.864 ms  17.719 ms
 7  ae-92-92.csw4.SanJose1.Level3.net (4.69.134.222)  17.532 ms  12.714 ms  17.729 ms
 8  ae-43-99.car3.SanJose1.Level3.net (4.68.18.197)  14.369 ms  12.593 ms  12.769 ms
 9  *
..etc
 

I *can* nodes 1-7 , but I *cannot* ping node #8:
$ ping ae-43-99.car3.SanJose1.Level3.net
PING ae-43-99.car3.SanJose1.Level3.net (4.68.18.197) 56(84) bytes of data.
 

Anyone know what's going on at level3 in San Jose??

I called cyberonic and they claim to not have anyone able to adress the problem until tomorrow (Monday Oct 29) :mad:

Basically ANYTHING going level3 is totally OFFLINE for me!!

(Other sites I cannot ping or http connect to) :

»level3.net
»cogentco.com

(Sites I CAN connect to with NO PROBLEMS whatsoever (no delays or other problems)

»yahoo.com
»google.com
»covad.com

ekoontz

join:2007-10-28

I said above that anything to do with Level3 is inaccessible - this was overly broad. In fact, I can access »google.com through level3 :

 1  DD-WRT (192.168.0.1)  1.167 ms  1.013 ms  0.924 ms
 2  h-74-0-32-81.snfccasy.covad.net (74.0.32.81)  1.884 ms  1.763 ms  1.661 ms
 3  172.31.255.253 (172.31.255.253)  13.675 ms  12.715 ms  12.753 ms
 4  192.168.35.65 (192.168.35.65)  11.444 ms  11.513 ms  10.827 ms
 5  ge-6-5.car2.SanFrancisco1.Level3.net (63.211.153.201)  11.355 ms  11.185 ms  10.816 ms
 6  ae-4-4.ebr2.SanJose1.Level3.net (4.69.133.158)  18.070 ms  25.303 ms  18.184 ms
 7  ae-92-92.csw4.SanJose1.Level3.net (4.69.134.222)  12.147 ms  12.991 ms  16.450 ms
 8  ae-42-99.car2.SanJose1.Level3.net (4.68.18.196)  12.375 ms  12.485 ms  12.540 ms
 9  GOOGLE-INC.car2.SanJose1.Level3.net (4.79.43.146)  12.916 ms  12.374 ms  13.004 ms
10  209.85.251.98 (209.85.251.98)  13.885 ms  24.596 ms  18.204 ms
11  cf-in-f147.google.com (74.125.19.147)  12.888 ms  12.053 ms  13.034 ms
 

DonBrady
Premium
join:2002-06-20
Cary, NC

1 edit
reply to ekoontz

I do not know but I can get to it fine from here in NC.....

Tracing route to live365.com [216.235.95.145]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms (deleted)
2 23 ms 26 ms 29 ms 172.31.255.253
3 24 ms 21 ms 25 ms h-67-101-95-77.atlngahp.covad.net [67.101.95.77]

4 20 ms 20 ms 21 ms ge-6-5.car2.Atlanta1.Level3.net [63.209.220.93]

5 22 ms 32 ms 35 ms ae-31-51.ebr1.Atlanta2.Level3.net [4.68.103.30]

6 34 ms 21 ms 32 ms ae-68.ebr3.Atlanta2.Level3.net [4.69.134.50]
7 52 ms * * ae-7.ebr2.Dallas1.Level3.net [4.69.134.21]
8 49 ms 53 ms 54 ms ae-78.ebr3.Dallas1.Level3.net [4.69.135.6]
9 76 ms 86 ms 75 ms ae-3.ebr2.LosAngeles1.Level3.net [4.69.132.77]
10 84 ms 74 ms 87 ms ae-78.ebr3.LosAngeles1.Level3.net [4.69.135.14]

11 81 ms 89 ms 90 ms ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
12 87 ms 89 ms 90 ms ae-73-73.csw2.SanJose1.Level3.net [4.69.134.230]

13 87 ms 83 ms 82 ms ae-23-79.car3.SanJose1.Level3.net [4.68.18.69]
14 84 ms 88 ms 96 ms LIVE365COM.car3.SanJose1.Level3.net [4.71.112.10
]
15 87 ms 84 ms 83 ms www.live365.com [216.235.95.145]

Trace complete.


ekoontz

join:2007-10-28
reply to ekoontz

DonBrady, thanks for your comment. I discovered another non-connectable site for me : www.cs.uoregon.edu. The interesting thing with that one is that although the traceroute goes through level3, it seems to get through level3's network with no problem:

$ traceroute www.cs.uoregon.edu
traceroute to www.cs.uoregon.edu (128.223.4.25), 64 hops max, 40 byte packets
 1  192.168.0.1 (192.168.0.1)  4.669 ms  2.525 ms  1.283 ms
 2  h-74-0-32-81.snfccasy.covad.net (74.0.32.81)  1.658 ms  1.689 ms  1.746 ms
 3  172.31.255.253 (172.31.255.253)  19.994 ms  13.005 ms  23.351 ms
 4  192.168.35.65 (192.168.35.65)  11.928 ms  13.250 ms  11.894 ms
 5  ge-6-5.car2.sanfrancisco1.level3.net (63.211.153.201)  12.042 ms  13.036 ms  12.571 ms
 6  ae-11-11.car1.sanfrancisco1.level3.net (4.69.133.153)  12.422 ms  12.788 ms  11.101 ms
 7  ae-4-4.ebr1.seattle1.level3.net (4.69.133.150)  37.494 ms  35.854 ms  36.322 ms
 8  ge-10-1.hsa2.seattle1.level3.net (4.68.105.71)  28.757 ms ge-10-2.hsa2.seattle1.level3.net (4.68.105.135)  28.378 ms ge-10-0.hsa2.seattle1.level3.net (4.68.105.7)  28.518 ms
 9  nero-gw.level3.net (63.211.200.246)  32.132 ms  31.760 ms  31.630 ms
10  ptck-core2-gw.nero.net (207.98.64.138)  31.576 ms  33.663 ms  32.181 ms
11  eugn-core2-gw.nero.net (207.98.64.1)  33.852 ms  34.872 ms  33.678 ms
12  eugn-car1-gw.nero.net (207.98.64.165)  35.165 ms  52.445 ms  35.119 ms
13  * * *
14  ge-5-2.uonet1-gw.uoregon.edu (128.223.3.1)  36.438 ms  35.226 ms  34.528 ms
15  * * *
16  * * *
 
 

ekoontz

join:2007-10-28

Anything at earthlink.net also completely inaccessible.

eugene-j-koontzs-computer:~ ekoontz$ traceroute www.earthlink.net
traceroute to www.earthlink.net (207.217.125.95), 64 hops max, 40 byte packets
 1  192.168.0.1 (192.168.0.1)  1.137 ms  0.589 ms  0.506 ms
 2  h-74-0-32-81.snfccasy.covad.net (74.0.32.81)  1.133 ms  0.984 ms  0.954 ms
 3  172.31.255.253 (172.31.255.253)  12.892 ms  13.524 ms  24.156 ms
 4  192.168.35.65 (192.168.35.65)  10.776 ms  11.065 ms  11.606 ms
 5  192.168.253.141 (192.168.253.141)  11.675 ms  10.655 ms  11.013 ms
 6  * * *
 7  * * *
 

Cyberonic said they'd have something to tell me end of business today (monday). If they can't give me a reasonable explanation then, I am cancelling.

DonBrady
Premium
join:2002-06-20
Cary, NC

I have no problem with holding Cyberonic responsible but you could also try posting on the Covad forum since may actually be a Covad network issue.

Your traffic does not go through any Cyberonic facilities.


ekoontz

join:2007-10-28
reply to ekoontz

Thanks Don, I will try contacting Covad through the forums here.


HAL6664

join:2003-01-15
Beverly Hills, CA

Vote with your wallet and go to a different provider.



Neil
Stop All The Downloadin

join:2003-08-20
New York, NY
reply to ekoontz

I think there was a backhaul issue on Covad's network in this region. I'm told it's been resolved. ekoontz- are you still having this problem?
--
Quit signing your posts. Your name is right next to your post. This isn't Usenet.


wiseup6

join:2007-11-09
reply to ekoontz

My connection in Sacremento is very solid. I am not sure if routes to Level 3.