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ekoontz

join:2007-10-28

cyberonic customer: anything to do with Level3 INACCESSIBLE!

I have been a cyberonic customer for years, with no problems other than the big covad transition. However, starting last week I am unable access a number of IPs; for example : live365.com - no ping, no tcp connectivity.

I did a traceroute on live365.com and find:


I *can* nodes 1-7 , but I *cannot* ping node #8:

Anyone know what's going on at level3 in San Jose??

I called cyberonic and they claim to not have anyone able to adress the problem until tomorrow (Monday Oct 29) :mad:

Basically ANYTHING going level3 is totally OFFLINE for me!!

(Other sites I cannot ping or http connect to) :

http://level3.net
http://cogentco.com

(Sites I CAN connect to with NO PROBLEMS whatsoever (no delays or other problems)

http://yahoo.com
http://google.com
http://covad.com

ekoontz

join:2007-10-28
I said above that anything to do with Level3 is inaccessible - this was overly broad. In fact, I can access »google.com through level3 :


DonBrady
Premium
join:2002-06-20
Cary, NC

1 edit
reply to ekoontz
I do not know but I can get to it fine from here in NC.....

Tracing route to live365.com [216.235.95.145]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms (deleted)
2 23 ms 26 ms 29 ms 172.31.255.253
3 24 ms 21 ms 25 ms h-67-101-95-77.atlngahp.covad.net [67.101.95.77]

4 20 ms 20 ms 21 ms ge-6-5.car2.Atlanta1.Level3.net [63.209.220.93]

5 22 ms 32 ms 35 ms ae-31-51.ebr1.Atlanta2.Level3.net [4.68.103.30]

6 34 ms 21 ms 32 ms ae-68.ebr3.Atlanta2.Level3.net [4.69.134.50]
7 52 ms * * ae-7.ebr2.Dallas1.Level3.net [4.69.134.21]
8 49 ms 53 ms 54 ms ae-78.ebr3.Dallas1.Level3.net [4.69.135.6]
9 76 ms 86 ms 75 ms ae-3.ebr2.LosAngeles1.Level3.net [4.69.132.77]
10 84 ms 74 ms 87 ms ae-78.ebr3.LosAngeles1.Level3.net [4.69.135.14]

11 81 ms 89 ms 90 ms ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
12 87 ms 89 ms 90 ms ae-73-73.csw2.SanJose1.Level3.net [4.69.134.230]

13 87 ms 83 ms 82 ms ae-23-79.car3.SanJose1.Level3.net [4.68.18.69]
14 84 ms 88 ms 96 ms LIVE365COM.car3.SanJose1.Level3.net [4.71.112.10
]
15 87 ms 84 ms 83 ms www.live365.com [216.235.95.145]

Trace complete.

ekoontz

join:2007-10-28
reply to ekoontz
DonBrady, thanks for your comment. I discovered another non-connectable site for me : www.cs.uoregon.edu. The interesting thing with that one is that although the traceroute goes through level3, it seems to get through level3's network with no problem:


ekoontz

join:2007-10-28
Anything at earthlink.net also completely inaccessible.


Cyberonic said they'd have something to tell me end of business today (monday). If they can't give me a reasonable explanation then, I am cancelling.

DonBrady
Premium
join:2002-06-20
Cary, NC
I have no problem with holding Cyberonic responsible but you could also try posting on the Covad forum since may actually be a Covad network issue.

Your traffic does not go through any Cyberonic facilities.

ekoontz

join:2007-10-28
reply to ekoontz
Thanks Don, I will try contacting Covad through the forums here.

HAL6664

join:2003-01-15
Beverly Hills, CA
Vote with your wallet and go to a different provider.


Neil6
Stop All The Downloadin

join:2003-08-20
New York, NY
reply to ekoontz
I think there was a backhaul issue on Covad's network in this region. I'm told it's been resolved. ekoontz- are you still having this problem?
--
Quit signing your posts. Your name is right next to your post. This isn't Usenet.

wiseup6

join:2007-11-09
reply to ekoontz
My connection in Sacremento is very solid. I am not sure if routes to Level 3.