how-to block ads
|
whocares
Premium
join:2003-07-26
..
| reply to cableties
Re: ITS not just with phone companies,
most know,its a problem with MOST business's & companies today also & the "customers are as much the blame as much as the sales staff,
there is no customer service,courtesy any more most sales people want customers in & out,spend the $$ & rush,
WHEN is the last time a customer service, (person to person) acted like they were actually hearing or onterested in what you wanted to buy?
customers EXPECT the sales people to know EXcatly what they themselves want,
also customers NOW A DAYS don't like having to wait in lines or talk/ask questions/read a list of instructions about how something works,,
they (customers)expect something to work how they want it to work,not the way the item was suppose to work
--
That the easiest way for me to grow as a person is to surround myself with people smarter than I am.
= = = = = = = = =
I ask questions to learn,the only way to learn is to ask questions.
| |
Neyland
join:2003-02-04
USA
| Ummmm no.
Customers would like to be cheerily greeted. Asked if they need assistance and for the salesman to back off if told no. But, remain attentive should the customer have questions.
If the customer has questions, the customer expects the salesman to be knowledgeable about their product and service lines and be able to answer anything from easy to med/med-high difficulty questions. If they do not know the answer, to be able to find the answer quickly. This is all within an amount of reason. No, I don't expect the salesman to be able to tell me the output wattage of the phone when ringing, but I would expect them to be able to tell me the replacement battery I'd need for my phone or how to set the phone up so my computer could use it as a modem (should my phone support it).
I do not want them to 'sell me' unless I ask him to do so.
I expect a pleasant demeanor and clean cloths. I'm not interested in seeing your underwear. Under no circumstances should you have gum or candy in your mouth while talking to me. And for Pete's sake, if the phone rings, answer it, but take the person's name and number and call them back AFTER you've finished helping me the customer standing in your store.
There is a big difference between a salesman and a clerk. Most older good salesmen know customer service sells... repeatedly. Problem is.. you don't get good salesmen for minimum wage... you get clerks. | |
CylonRed
Premium,MVM
join:2000-07-06
Bloom County | That is what I want/like when I go into ANY store and that is why I would not make a good salesman at a location where only numbers mean something because that is how I would go about selling. | |
whocares
Premium
join:2003-07-26
..
| reply to Neyland
said by Neyland  :Ummmm no. Customers would like to be cheerily greeted. Asked if they There is a big difference between a salesman and a clerk. Most older good salesmen know customer service sells... repeatedly. Problem is.. you don't get good salesmen for minimum wage... you get clerks. NewlandGood point & your correct about
you don't get good salesmen for minimum wage... you get clerks.
and i have notice (for me) particularly when i shop for electronics,(any thing for my computer,or tv,dvd players/burners ect) @BestBuy, The customer HAS to KNOW WHAT THEY WANT before they go to the store,because the "young clerks" at the store don't have any knowledge of the products that Best Buy sells,
--
That the easiest way for me to grow as a person is to surround myself with people smarter than I am.
= = = = = = = = =
I ask questions to learn,the only way to learn is to ask questions.
| |
xrobertcmx
Premium
join:2001-06-18
Sterling, VA
clubs: 
 ·Verizon FIOS
 ·Comcast
| reply to whocares
I have to say that every time I've been in the T-mobile store here I've received excellent service. The people there really do seem like they want to help.
This is opposed to the service I got at the AT&T store where the last time I had gone in was to find a headset a few months before we switched, the gentleman not only had a serious body odor issue, but basically told me to get lost. Yes, I had a low end phone, but I also had 4 person family plan in the 1200 minute range.
Now I have an almost identical plan, picked up a fifth line, and spend $5 a month less with a company that has employees who have tried to help every time I've called in, be it to change the annoying Crayola theme on my phone, or to try and figure out why HotSpot@Home didn't work very well with my Linksys.
Damn, I feel like a walking commercial, but then this is the first time I've been happy with a wireless carrier since the late 90's. I've been through Sprint, Verizon, AT&T who was bought out a six months into our contract, and then Cingular who we had not wanted to begin with.
--
Retaking our country one election at a time. | |
|
