Shuttle
@telus.net
| Shaw - West Vancouver
I also made the switch from Telus to Shaw. For my Internet & home phone service.
Everything worked as it should for the first 2 days. On the third day I lost my telephone service. I called customer service to report the problem and request that they fix the problem ASAP. I reported the problem on Friday morning. They where not able to book an appointment to fix the problem until Wednesday.
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On Wednesday a technician came out and ended up telling me that line signal is too weak. He had to do something on the main line down the street. After doing this and replacing the filter on the line the service was back up and running.
I did mention to him maybe the line from the street to the house should be changed? He said it was fine. Funny enough the following day someone else from Shaw came to the house and changed the line from the house to the main line on the street.
Everything is working fine now and I do enjoy the faster Internet speed and the features the digital phone has to offer. Such as being able to log onto the web and forward your home phone to another number.
Shaw you must work on your customer service. |
