| reply to lonebandit
Re: It's time to leave - but it's been fun Found this chat area and read with interest on various boards about issues with the entire U-verse thing!
I had a sales person come through my neighborhood a couple of weeks ago and said all the right stuff, offered the $100 instant cash (but it apparently takes 3 months or more to get) and an instant $50 gift card (that also takes months) and told me my bill would be ultimately $40/month LESS then Cox.
He FORGOT to tell me that installation is an all day occurance, that you have to keep your landline hooked up to COX to allow them to change it over and the biggest thing is that AT&T appears to be selling a service that DOESN'T WORK.
Installer was VERY nice and KNOWLEDGEABLE...6 hours into the install bottom line was I wasn't going to get any service that day due to something to do with the wiring from the main box (1/2 mile away) to my area. They didn't know where the issue was and said they'd need time to find it.
(Sorry I'm not technical okay). So I called AT&T and asked them how LEGALLY they can offer and SELL a service that has not been fully tested and is in fact NOT available to me...and that their sales people claiming that fiber optic is in throughout the area and up to the houses is a lie.
Told them the ONLY way I would change now is if they gave me 2 months of COMPLETELY FREE SERVICE...they offered me $50 off the bill.
Then a day later the dispatch called and asked when I wanted to reschedule my installation!!! I asked him if the issue was resolved...he said he didn't know there WAS ONE!
SCARY. I told him that I wanted verification that the issue with the wiring and signals was taken care as well as a call from a manager in CS telling me my service would be FREE for 2 months before I did anything.
Nothing has happened since.
The GOOD news, is that I had told COX to disconnect the service 2 days AFTER I thought I'd have AT&T, so I did not have to pay anything extra...just called COX and told them to hold off.
So I HATE COX, but they've never been a problem...just expensive and shitty CS, but that is corporate America for you in general.
I have AT&T wireless (they bought Cingular) and they are HORRIFIC...I have only 8 months left on that contract and will RUN after that.
Ah well. |
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| said by Tirawa :
I have AT&T wireless (they bought Cingular) and they are HORRIFIC...I have only 8 months left on that contract and will RUN after that.
Ah well.
No, Cingular bought AT&T. |
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 apeface
join:2000-09-16
Mckinney, TX
kudos:3 | Then SBC bought at&t, then renamed SBC to at&t, which bought bell south which ended up with at&t owning cingular. Good times.. |
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