GOLFnSUN
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
 ·Comcast
|  reply to Trinijoy
Re: PERFECTION
said by Trinijoy  :PERFECTION THAT'S WHAT EVERY COMPANY NEEDS. Vonage's customer service may or may not be any good. But news items like the Consumerists really don't shed any light on the issue. All this is is an anecdotal story of 1 customer. Any enterprise with 100's of thousands or millions of customers will have similar stories of customers who fell thru the cracks. On the other hand, customer surveys run by independent auditing organizations can shed light on the strengths or weaknesses of a customer service organization. In evaluating customer service capabilities, statistics is the name of the game - NOT an occasional horror story.
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Matt
Gone playing Dragon Age Origins
Premium
join:2003-07-20
Jamestown, NC
 ·North State Commun..
| said by GOLFnSUN :said by Trinijoy :PERFECTION THAT'S WHAT EVERY COMPANY NEEDS. Vonage's customer service may or may not be any good. But news items like the Consumerists really don't shed any light on the issue. All this is is an anecdotal story of 1 customer. Any enterprise with 100's of thousands or millions of customers will have similar stories of customers who fell thru the cracks. On the other hand, customer surveys run by independent auditing organizations can shed light on the strengths or weaknesses of a customer service organization. In evaluating customer service capabilities, statistics is the name of the game - NOT an occasional horror story. I completely agree. The Consumerist is nothing but a shock value e-rag where people who feel they have been slighted by an organization can point and say "See! I told you they suck!".
Have they EVER posted (or even requested for that matter) an official comment by a company? Probably not, because half the time the "Consumer" would come out looking like a fool.
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supergirl
join:2007-03-20
Pensacola, FL
 ·Cox VOIP
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·AT&T Southeast
·magicjack.com
| reply to GOLFnSUN
said by GOLFnSUN :said by Trinijoy :PERFECTION THAT'S WHAT EVERY COMPANY NEEDS. Vonage's customer service may or may not be any good. But news items like the Consumerists really don't shed any light on the issue. All this is is an anecdotal story of 1 customer. Any enterprise with 100's of thousands or millions of customers will have similar stories of customers who fell thru the cracks. On the other hand, customer surveys run by independent auditing organizations can shed light on the strengths or weaknesses of a customer service organization. In evaluating customer service capabilities, statistics is the name of the game - NOT an occasional horror story. Baloney! Go to ripoffreports.com and look up Vonage. Lots of complaints about billing for service never rendered and other hells the company puts people through (like refusing to cancel).
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Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
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Trinijoy
Premium
join:2005-09-12
Brick, NJ
| Dude I worked at Vonage for 2 years as a slave (Call Center Rep) and guess what, 90% of the time, it IS the customer's fault for the billing issues. We give (Gave?) customers many breaks for stupid mistakes they made and went out on a limb to help them. These stories come up because people do not get there way, when and if they are totally 100% at fault. So please don't get me started on this. If you want I will write a nice essay of calls I had in the past and experiences I had. |
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meister_sd
Premium
join:2006-01-29
La Mesa, CA | I have to agree that once you get a CSR on the line, they are very nice - its the wait. I tried Vonage twice and both times when calling in a any type of issue, I had wait times of 45 min to an hour. That isn't acceptable. |
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alpha1111
join:2007-12-13
San Antonio, TX
| reply to Trinijoy
trinijoy,
Vonage charges new fees every month just like AT&T, they did not inform me that because of my changing my 911 address I was charged $3 more a month for 911 taxes Universal Service and State Tax on my statement so I contacted your wonderful people out in Phillipines and told them I did not have a permanent residence and I demanded them to removes taxes from a state in which I do not reside they refuse to credit tax or fees I demanded a manager they refuse and then demanded to speak to an American, they refuse and hung up so I called back told them to fuck off and fuck george w bush your hero and warned me about them recording the call and my response was send it to the damn NSA. Vonage losers i mean users try making up a 911 address in beverly hills, ca 90210 they have the lowest tax rate even lower then new orleans, louisiana (where Im from) or the 70808 baton rouge your monthly service charges goes down a significant amount.
Making very long story short I ported my number out and changed my bank card reporting it lost so after all you won't get that tax from me!!!!!!!!
"Louisiana We Gotta Bounce Back"
represent the 225, 337, and the 504. |
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